Web Objects Playing on Hidden Layers

Hi there, Dara.  We have a similar issue that we are aware of.  In the HTML5 output, the web object on a layer will continue playing even after the layer is hidden.

But it sounds like your issue happens before the layer is even viewed.  Can you share your .story file for me to review?

Hi Crystal,

Thanks for getting back to me! That's exactly right - issue occurs pre the layer being viewed. 

I've 'saved as' a few slides to demo the problem. Also attached my publish settings - for LMS, html5 ticked etc. Our course is via moodle and i accessed it on Chrome.

Any pointers appreciated as if no solution is available i'm going to have to re-do the 50+ video slides on the course and separate them into individual slides rather than extra layers.

Regards, Dara

Thanks Dara - and as Crystal mentioned it seems to be the same issue we have reported for Storyline 2. I'll include this discussion as a part of that report with our team and we continue to keep an eye on it to evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes. 

Here's some more detail about how we tackle bugs. I'm really sorry that I can't say if this issue will be fixed but you're in the right place to stay updated on this bug's progress. 

If I come across other ideas for a workaround, I'll be sure to share them with you here too! 

Noooooooooooo! Looks like a few days of unnecessary work ahead. Stuff like this that would make me consider the move to Captivate. 

Thanks in any case for taking the time to get back to me. 

May i ask if it's possible that this problem would be resolved by downloading an older version of Storyline 2 and re-publishing? If so can you point me toward where i might get the older version?

I'm sorry, Dara.  😞  Hate to create more work for you.

We're currently on update 12 in Storyline 2, and I'm not sure in what update this behavior presented.  I would hate to make your projects vulnerable to other issues that have been addressed in previous updates.

Is using only the Flash output an option for you?  Your web object media should play as expected on layers in Flash.  Also, the Flash output supports JAWS screen reader in Internet Explorer, improving your course's accessibility.

Thanks for the suggestions Crystal and for the general excellent customer service. Another quick question. Do you know if this issue is also occurring in Storyline 3? I was considering upgrading anyway - if i do upgrade and re-publish, will the issue be fixed or will i have the same problem?

Hi Crystal - just bumping this question.... Do you know if this issue is also occurring in Storyline 3? I was considering upgrading anyway - if i do upgrade and re-publish, will the issue be fixed or will i have the same problem?

Hi Dara,

Sorry for the delay here - it seems we missed your question earlier! It's not an issue that is present in Storyline 3 or Storyline 360.

Let me know if I can help with anything else.