Web output- character encoding?

Thanks for your post, Maria! I see that my colleague Victor is testing your file as we speak--you should hear back from him shortly!

Hello,

I am new to Articulate Storyline. I am facing the similar issue mentioned here but I need it for LMS output. How can we change the character encoding from utf-8 to ANSI for the particular course.

Thanks,

Vaishali

Hi Vaishali,

I took a look at Maria's case and it seems that my colleague Victor and it was determined that Maria's server was likely not configured to serve WOFF files. Is that something you can check with your LMS team? 

Hello Ashley,

Thanks for your reply. I have asked customer's LMS team to check for WOFF files support but still they are looking for ANSI encoded version of the course. I tried to change the charset in meta.xml,  imsmanifest.xml, story_html5.html, index_lms_html5.html but it did not work still.

Is there any setting within storyline to change the encoding?

Thanks,

Vaishali 

Hello Vaishali,

The modification of the published output is not something I could assist in supporting. I have seen a similar issue shared here and the user shared how they were able to make a correction needed.

Curious what LMS you are using and if anyone may have some experience to share with you here.

Hello Leslie,

Thanks for your answer. I have already done changes to the files mentioned in the link. 

Our customer is using InfoCaption LMS. After I changed to ANSI encoding, the course still shows distorted fonts and result is also not registering to LMS. They do not support WOFF it seems, as they said it is needed for web browser support and not in the server :)

They sent us this to check if we have met all requirement specifications

https://support.infocaption.com/3023.guide

Any guidance regarding this is much appreciated.