Web published in SL2 works, however Web published in SL3 does not?

Hi Garry,

I'd love to help figure out what changed!

With Storyline 3 you can choose if it's Flash first or HTML5 - and it sounds like you've kept Flash first as the option?

Are you pointing to the story.html file? What browsers are you testing it in? Have you tried pointing to the story_html5.html link in those same browsers to see if it's only the Flash content?

Are you hosting it on the same web server as before? 

Hi Ash,

Thanks for offering some ideas

1: With Storyline 3 you can choose if it's Flash first or HTML5

A1: Yes I have set the published format (to what I think SL2 is ) which is Flash, then fallback to HTML5

2: and it sounds like you've kept Flash first as the option?

A2: This is correct

3: Are you pointing to the story.html file?

A3: This is correct

4: What browsers are you testing it in?

A4: IE 11.0.35

5: Have you tried pointing to the story

Hi Garry,

It looks like part of your response may have been cut off? When you say "fail to load" do you see the spinning circle, a blank page, something else?

Are you able to share a link to your project and I can test it in a few other browsers too? 

Hi Ash, i think ive fixed it. The opening screen has a aGIF as a loader. I have converted it to an mp4. Not sure why that should matter - Thanks for your help.

Hi Garry - 

Well that's good news that you figured it out - but not that you had to change the file that way.  If you'd like us to take a look I'd be happy too. Just let me know if you can share the file or even the GIF.

If not - hope you have a great weekend! 😉

Hi Ash, the pre-loader animated GIF acts fine in Flash, however when played in html mode its start is delayed? There is a range of posts in this fourm about how SL handles aGIF.  Plays perfectly in a browser, anyway i need to do more testing but looks ok. Thanks for you help. G

No problem Garry - hope you have a great weekend!