How's this copy of your project look? I resized the web object container to more closely match your slide size as otherwise the web object would be off center in the lightbox and didn't display properly. You can see that in Version 1.
Did my link show that in Chrome for you? I use Chrome for most of my testing, so that's where I viewed it originally and it did scale correctly and I was able to use the PDF buttons. Perhaps there is an extension in Chrome or similar blocking access to those features?
If you can share a link with me, I'm happy to give yours a try too!
Thanks for that link - I see similar with your link, although not as small as your image shows. That makes me wonder if it has something to do with screen resolution as well - what did you set yours at?
Perhaps you're not receiving Cleo's emails? Can you check your junk/spam folder for anything from Support@articulate.com? I'll have him try reaching out again.
Here's his latest message:
From: Cleo Sinues, Articulate Support Sent: 12/7/2018 12:22 PM Subject: RE: Case #01618237: Web object display [ ref:_00D30Txo._500f31F6ixf:ref ]
Hi Erwin,
Thanks for contacting Articulate Support and uploading your project file.
Using the latest Storyline 360 Build 3.22.17236.0, I published your project for Web, without resizing the Web Object that will display your PDF file. Note that the WebObject dimensions is1689px X 900px, while the Story size is 1280px X 900px. See test link here: https://articulate.fyi/2RH1UVN
I resize the Web Object to fit the Story Size 1280px X 900px. For comparison I also added a new slide and inserted a Web Object similar to the lightbox slide that you created. I republished the project using my Storyline 360 Build 22. Attached is my Web published files for testing in your AWS. I uploaded the same published file to our AWS and you can test it here: https://articulate.fyi/2RAdQZG
Upon testing, the PDF in the web object is displayed at the middle. See screenshots:
Based on the test result, I suggest that you try to clean install your Storyline 360 using the latest build. Please follow the steps in this article to fix it:
Then try to modify your Web Object and republish your project for Web. See if this resolves the issue. If not please provide screenshots when testing my published contents.
Let me know if this information helps.
Cleo Sinues Storyline Support Engineer Articulate Support
You responded here in the E-Learning Heroes discussion - did you see Cleo's email?
I shared your latest screenshots with him, and he'll try to reach out to you again via email. If there is another email address we should be using, please let me know. We're currently sending to your Gmail account so I can't imagine that's blocked with any spam/junk filters, but please double check those folders. I see a few other email addresses that may be yours too - so let us know if we should try one of those.
13 Replies
Hi Mathew,
Thank you for the advise.
If I resize the web object I will not be able to see the scroll. I've attached the SL file for reference.
Thank you for giving time on this.
Regards,
Erwin
Hi Erwin,
How's this copy of your project look? I resized the web object container to more closely match your slide size as otherwise the web object would be off center in the lightbox and didn't display properly. You can see that in Version 1.
Hi Ashley,
This is awesome!
But I think I have discovered a bug when a PDF webobject (in SL lightbox) renders in Chrome and Firefox.
Please see screenshot attached.
Thank you very much Ashley for helping.
Regards,
Erwin
Hi Erwin,
Did my link show that in Chrome for you? I use Chrome for most of my testing, so that's where I viewed it originally and it did scale correctly and I was able to use the PDF buttons. Perhaps there is an extension in Chrome or similar blocking access to those features?
If you can share a link with me, I'm happy to give yours a try too!
Hi Ashley,
Yes your link works in Chrome but mine does not :(
Please see screenshot.
I wonder what seems to be the problem?
Below is the link that you can test:
https://s3-us-west-2.amazonaws.com/siteonlinecdn/Globe/webobject+-+Storyline+output/story.html
Thank you.
Hi Erwin,
Thanks for that link - I see similar with your link, although not as small as your image shows. That makes me wonder if it has something to do with screen resolution as well - what did you set yours at?
Whoops - I hit post reply too soon! :-)
I also republished your project for Web and uploaded here. That one displays normally for me again. Can you check that?
I'm curious if our project sizings are different, so I've also attached the .story file with the changes I made. Can you try publishing that one?
Hi Ashley,
I just set the web object the standard way.
I think this is an issue that needs to be fixed.
I hope we can find a solution as this is one of our roadblocks in our
development :(
Thank you and we look forward to hearing from you.
Regards,
Erwin
Hi Erwin,
Were you able to access my second link normally? I didn't do anything to change it other than resize it to the slide size you were using.
I think at this point it would be great to have our Support Engineers dig in a bit deeper, so I'll open up a case for you and share the files.
Hi Ashley,
I just want to ask regarding my case RE: Case #01618237: Web object display [ ref:_00D30Txo._500f31F6ixf:ref ]
Thank you.
Hi Erwin,
Perhaps you're not receiving Cleo's emails? Can you check your junk/spam folder for anything from Support@articulate.com? I'll have him try reaching out again.
Here's his latest message:
From: Cleo Sinues, Articulate Support
Sent: 12/7/2018 12:22 PM
Subject: RE: Case #01618237: Web object display [ ref:_00D30Txo._500f31F6ixf:ref ]
Hi Erwin,
Thanks for contacting Articulate Support and uploading your project file.
I tested the link that you provided in the forums (https://articulate.fyi/2QhkSGa) using Google Chrome v71. The lightbox displayed the WebObject with PDF smaller and on the upper left part. See screenshot: http://share.articulate.team/03f478365a32
Using the latest Storyline 360 Build 3.22.17236.0, I published your project for Web, without resizing the Web Object that will display your PDF file. Note that the WebObject dimensions is1689px X 900px, while the Story size is 1280px X 900px. See test link here: https://articulate.fyi/2RH1UVN
Upon testing, the lightbox displayed the WebObject in full but the PDF was way beyond the right side. See screenshot: http://share.articulate.team/f58f50d0a5ad
I resize the Web Object to fit the Story Size 1280px X 900px. For comparison I also added a new slide and inserted a Web Object similar to the lightbox slide that you created. I republished the project using my Storyline 360 Build 22. Attached is my Web published files for testing in your AWS. I uploaded the same published file to our AWS and you can test it here: https://articulate.fyi/2RAdQZG
Upon testing, the PDF in the web object is displayed at the middle. See screenshots:
Web Object in Lightbox: http://share.articulate.team/0b29f12119bd
Web Object in Regular Slide: http://share.articulate.team/6f4093148e5c
Based on the test result, I suggest that you try to clean install your Storyline 360 using the latest build. Please follow the steps in this article to fix it:
https://www.articulate.com/support/article/Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior
Then try to modify your Web Object and republish your project for Web. See if this resolves the issue. If not please provide screenshots when testing my published contents.
Let me know if this information helps.
Cleo Sinues
Storyline Support Engineer
Articulate Support
Hi Cleo,
Done all your advise and I republished new version of web and LMS then upload it in AWS, still not working.
I have noticed, it works well in Firefox.
Please see screenshots attached.
Hi Erwin,
You responded here in the E-Learning Heroes discussion - did you see Cleo's email?
I shared your latest screenshots with him, and he'll try to reach out to you again via email. If there is another email address we should be using, please let me know. We're currently sending to your Gmail account so I can't imagine that's blocked with any spam/junk filters, but please double check those folders. I see a few other email addresses that may be yours too - so let us know if we should try one of those.
This discussion is closed. You can start a new discussion or contact Articulate Support.