I have a web object to add in a slide, but to use this web object the user has to give his (or her) login and password. When I do it it never works, I try many times so I am pretty sure it is not an error of typing.
Where exactly is the user providing their login information? In the course before they see the web object, or in the web object itself?
Also, if they're required to enter this information in the web object itself, you're testing this after uploading to a web server or LMS, correct? Try to make sure you're not attempting to do this locally, even if it loads, I'm not sure it will function properly this way.
I'm guessing the login information is sensitive? I'd be happy to check it out, or you can send the details over to us privately. Either way, I'd be happy to take a look. I'm not sure which service/site you're using for this, but if you can, you could make a test login account and we can try it out.
If it's not confidential, you're welcome to post the info here and I'll look at it as soon as I can.
If you need this to stay private, just send the info over to us in a case:
I was just taking a look at your case and I wanted to check in with you. It looks like there may have been some trouble with the messages Sid sent to you from the case. His last response was sent out on 22nd, asking if you had received his earlier response. Just wanting to make sure you saw that.
If you haven't seen it, I'd be happy to send it out again. Also, make sure the emails aren't going into your spam folder.
Hi Gayle! I took a look at Sebastien's case (00324622) and seems the issue was limited to the site that the user was utilizing, and not a software issue.
Do you have a sample .story file that we could take a look at? If private, you can share here.
That looks like a reply number from forum correspondence.
Did you upload your files via the private link that I shared above? You should receive a case number from our support team confirming. I'm not seeing a case filed in your name recently. Can you try to submit your case again if you did not receive a confirmation?
15 Replies
Hi Sebastien!
Where exactly is the user providing their login information? In the course before they see the web object, or in the web object itself?
Also, if they're required to enter this information in the web object itself, you're testing this after uploading to a web server or LMS, correct? Try to make sure you're not attempting to do this locally, even if it loads, I'm not sure it will function properly this way.
Hello Christine !
The user is providing their loging inofrmation in the web object itself.
And I was testing it on a LMS not in local.
Ah good, then
I'm guessing the login information is sensitive? I'd be happy to check it out, or you can send the details over to us privately. Either way, I'd be happy to take a look. I'm not sure which service/site you're using for this, but if you can, you could make a test login account and we can try it out.
If it's not confidential, you're welcome to post the info here and I'll look at it as soon as I can.
If you need this to stay private, just send the info over to us in a case:
Articulate Support - Submit a Support Case
Thanks Sebastien!
You are right, it is confidential.
So I am going to send it via your submit case.
Tahnk you !
Happy Monday, Sebastien
I was just taking a look at your case and I wanted to check in with you. It looks like there may have been some trouble with the messages Sid sent to you from the case. His last response was sent out on 22nd, asking if you had received his earlier response. Just wanting to make sure you saw that.
If you haven't seen it, I'd be happy to send it out again. Also, make sure the emails aren't going into your spam folder.
Thanks!
Hello Christine,
Yes I saw it, but I didn't have the time to answer earlier, I just answer him few minutes ago.
Thank you for your interest!
Hoping you will have a nice monday too!
Sebastien
Hello,
I am experiencing the same issue and was wondering if a resolution was found.
Thanks!
Hi Gayle! I took a look at Sebastien's case (00324622) and seems the issue was limited to the site that the user was utilizing, and not a software issue.
Do you have a sample .story file that we could take a look at? If private, you can share here.
Hi Leslie,
I sent both a .story file and a .zip file for review. Has anyone been able to review yet?
Thanks!
Can you share your case number so that I can take a look?
Hi Leslie,
The only number I have is from your original outreach email. That number is 303296.
Thanks!
That looks like a reply number from forum correspondence.
Did you upload your files via the private link that I shared above? You should receive a case number from our support team confirming. I'm not seeing a case filed in your name recently. Can you try to submit your case again if you did not receive a confirmation?
Done! :)
Case number: 00654379
That looks better Gayle. You should be hearing from someone soon.
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