6 Replies
Bud Keegan

Peter Anderson said:

Hey Bud!

Thanks for posting this. Think you could open a ticket for it? And on the second page of the case submission, you'll get a chance to record a screencast replicating the behavior which would be a huge help. Thanks!


any feedback on this?  i'm having the problem again-- my image fits the screen but in preview it gets big

Bud Keegan

Bud Keegan said:

Peter Anderson said:

Hey Bud!

Thanks for posting this. Think you could open a ticket for it? And on the second page of the case submission, you'll get a chance to record a screencast replicating the behavior which would be a huge help. Thanks!


any feedback on this?  i'm having the problem again-- my image fits the screen but in preview it gets big


and i did open a ticket on this

Bud Keegan

Justin Grenier said:

Greetings, Bud.

In reviewing your Support Case with John Say, it appears that John referred you to this Knowledge Base article for further troubleshooting.  Have you followed the steps in the article?  What happened when you tried that?

Please let us know if you have any other questions.  Thanks!


this is happening again-- tried the steps but found my text was already set at 100%... what's my next step?