Weird results when using the Search field in the player

I am still experiencing the same issue with letters F and P. I see Financial Reporting as inancial Reorting.

@Christine: When can we expect this to be resolved. I am on Storyline 02 Licensed Version.

Hi Deepak!

This thread is a bit dated and was corrected in Storyline 1 with Update 6. 

Are you stating that you are a Storyline 2 user? Would you be able to share your .story file for me to take a look at.

Hi Deepak,

This issue was within Storyline 1 - and was fixed as a part of Update 6. We're currently on update 8 of Storyline 1, and I don't see the same issue reported in Update 4 of Storyline 2. Do you have a same that you could share with us here? 

@Leslie: You are right, I am using Articulate Storyline 02 and recently upgraded from Trial Version to Licensed Version. 

As for Story file, no I won't be able to share story files due to compliance issues at my end.

Thank you,

Deepak

@Ashley: Am on Storyline 02, I cannot provide you an evidence of what I am facing. My organisation's Content Policy does not allow me to share any of the course slides in any way.

Also, I am sorry for going off the topic. Why cant I upload a profile pic in my community account? I tried quite a few times yesterday and it said - Articulate is experiencing issues - and prevented me from proceeding.

Thank you for looking into this.

Hi Deepak! I see a profile picture for you now, so I'm assuming that part of your issue was resolved.

Are you having an issue with only one file? I would recommend that you attempt to open a new file and import your material into the new file and see if your issue is resolved. 

If not, I would recommend that you work with our support team privately and they can sign an NDA if needed for your organization.

Hi Leslie,

Yeah, finally, I was able to upload the profile pic.

I seem to be facing the same issue with all the files. And as far as story file sharing is concerned, I'll try and discuss this with my organization and see if they would want to sign up an NDA with Articulate Support. 

The story files that I am working upon in Storyline 02, were originally developed in Storyline 01.

Thank you,

Deepak

So, you are not able to re-create this issue in a brand new file created in Storyline 2? Did you try the import that I shared above?

I too have come across this strange search behavior and can easily replicate it. It occurs for me when I conduct a screencast and convert the slides to step-by-step slides in View Mode using SL2 (may occur in other modes as well). When I search from the menu in the player, I often see results that show words with omitted letters. The words look misspelled but actually it's seems to be more of a bug. I can't share my project content but I can show a small screenshot of the search results (I highlighted the omitted letters).

Based on what others have posted as well, it seems the bug is omitting letters b, c, p, and q. Now here is where it get's really strange. When I attempt to search for the misspelled phrases that appear in the results using the Search function, I get no results (regardless of whether I spell the words correctly or not).

I also realized that the search results are showing the slide titles that are automatically generated by the step-by-step slides. So, here is the solution to resolving the odd search behavior. I simply renamed all of my slides and now the text appears correctly in the search results.

Hi Pano,

Thanks for sharing that image and workaround here. You mentioned you were using Storyline 2, and I know that this was an issue fixed in Storyline 1, as a part of update 6. I'd be curious to see your sample file to take a look at what's happening. Do you only see it on screen recording slides or all slides? Are the titles correct on the slides themselves, just missing letters in the search? 

Hi Pano! Thank you for the details. I am sharing this with our Storyline QA Team to look into this.

Thanks Leslie.

Ashley, the issue only impacts the search results. None of the titles are misspelled on the slides as these are the default titles generated by the step-by-step slides from the recording. I don't recall seeing titles of non-recording slides impacted. Somehow, renaming the slides fixes the issue.

Thanks for sharing that workaround Pano.

Is this something that will be fixed soon?  I can't rename my slides to NOT use the letters D and B.  It's rather embarrassing - it looks like we have done no quality testing when 1/3 of the slide titles are misspelled in the search.

Hi Sherrie, 

Are those the only letters not showing for you? Did you look at renaming the slide titles as Pano mentioned to see if that allowed it to reset and work correctly? Also, I know a workaround in Storyline 1 was to ensure the slide was included in the menu and also that you could add the slide title name to the notes as that will be included in the search as well. 

Those are the 2 letters I've noticed most consistently, but I think I also saw a K missing.  I can't rename my slides because of what people would be searching for.  But then again, if they spell it right in the search and it doesn't bring up what they expect that's useless anyway. 

Thanks for your suggestions, mainly I'd just like to know when this will rise to the top of fixes to be released?

Hi, Sherrie -- Many thanks for your follow up and to answer your question, unfortunately, we are not able to announce product roadmaps or release dates for new products/features or updates. You are welcome to share your thoughts on features you'd like to see by submitting a feature request here as those go directly to our product development team.

Also, I'd suggest that you subscribe to the Word of Mouth Blog for updates on Articulate products and also follow us on Facebook or Twitter to stay up to date.  :)

Hi Sherrie,

I also wanted to clarify, I meant renaming them only as a reset method - as we had heard that worked for other users in the sense that manually adjusting the name vs. letting the step by step recording behavior take over the title allowed the search functionality to work normally. 

I just ran into the same bug with Storyline2. If you don't have a slide appearing in the menu  and run a search that makes it a hit, the title of that slide will miss the following characters:

J K O W  Y Z

I only tried capital letter and did not try other ASCII characters.
I run a French version of Windows with a Swiss French Keyboard, but I don't thing this would make any difference.

This is a real bug.  Can you please fix it? It is more than annoying,

I am enclosing my very complex ( :-)  ) project, just in case.

Thanks Vanya and we have shared this with our QA team, but unfortunately I don't have a fix or information in regards to a timeline for this issue. Once we have additional information to share this thread is tagged to be updated so we'll keep you posted here. 

Hello Vanya,

I'm using last version of SL2 and I've run throught the same problem.

I couldn't change slide title and I had to hide the slides from menu, so, I've tried the solution suggested by Christine on top of this topic. I've added the slide title in the slide notes and it solved the problem!

Hope it can help.

Many thanks for the update, Hugo, and so glad to hear that Christine's suggestion from a few years ago is still doing the trick! :)

Thank you so much, Hugo.

I will be updating my project this week-end and will try what has worked for you!

Wishing everyone a nice day :-)