What are some common reasons for Storyline to cause users issues in a LMS?
I work as an ID/developer for an eLearning company. We also host a private LMS that we lease out to others, and we either develop their courses ourselves, or they can host their own. We have one client who is hosting their own, and has reported some issues to my boss. A majority of their users have been experiencing problems related to:
- Course is freezing or "locking up"
- Course is not reporting the results to the LMS
Unfortunately I do not have the actual list of problems. I've been tasked with going through their Storyline files and figuring out what the reasons for the issues might be. But I'm not quite sure where to start. The only thing that becomes apparent is the length of the course. About an hour to complete, a pre- and post-test, about 52 slides. (The courses I usually work with are a quarter or even half that, but this size might be typical?)
Any ideas on what feedback to give regarding, say, "best practices" for Storyline publishing?
It may also be the users' computers. Is there a recommended amount of RAM for longer courses? Probably a flash update?
Or, if there is something I should check for our LMS...
Thanks guys! I don't want you doing my job for me ;) but I'd love some sort of direction.