OK, I have a course that plays fine for 99 percent of the population, but for one user they don't see objects that appear on the timeline and require a click to move forward in the lesson. I had them re-install flash from adobe to see if it would help, but without success.
What other browser settings and drills do you put people through when they have one off problems like this?
One of the things that I've run into recently is the 32-bit vs 64-bit versions of Flash. It seems if you have 64-bit Windows, Adobe automatically "wants" to install the 64-bit Flash version. But many people have 32-bit browsers, and therefore need the 32-bit Flash. If you scroll down on this Adobe page, for example you'll see that there's a separate link for Flash for 32-bit vs 64- bit IE.
When we ask clients to install Flash, they may not know this. May have nothing to do with your issue, but thought I'd throw it out there.
If you're relying on Flash delivery of your course material, you may want to have the user clear his/her Flash cache prior to uninstalling/re-installing the Flash Player.
3 Replies
Hi Graham,
One of the things that I've run into recently is the 32-bit vs 64-bit versions of Flash. It seems if you have 64-bit Windows, Adobe automatically "wants" to install the 64-bit Flash version. But many people have 32-bit browsers, and therefore need the 32-bit Flash. If you scroll down on this Adobe page, for example you'll see that there's a separate link for Flash for 32-bit vs 64- bit IE.
When we ask clients to install Flash, they may not know this. May have nothing to do with your issue, but thought I'd throw it out there.
If you're relying on Flash delivery of your course material, you may want to have the user clear his/her Flash cache prior to uninstalling/re-installing the Flash Player.
Thanks Rebecca and Stephen, both good ideas.
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