What permissions are required to install updates?

Hi All,

Sorry, I've had a search but can't find the answer to this question.....

Is the only way for a Windows (10) user to install updates is for them to be a member of the 'local administrators' group or is it possible to assign permissions to the required folders and registry keys that will allow them to install the updates without being an administrator of the machine?

 

Thanks in advance,

Simon

13 Replies
Daniela Aguado

Hi Ashley,

I have a similar question... In order to use Articulate 360 and Teams, is it necessary to have admin privileges on the machine? In my organization, we do not have admin privileges to our machines, will Articulate 360 and Teams work in this type of environment or will I be required to have admin privileges in order to work with Articulate 360 and Teams?

Thanks,

Daniela

Ashley Terwilliger-Pollard

Hi Daniela,

You only need admin privileges to install the desktop apps such as Storyline and Studio. Once installed you can log in with your Articulate 360 account and you'll be good to go. Tools such as Rise, Review, Articulate Live are web based so no need for an admin privilege there. 

Let me know if you need anything else! 

Gabriel Begin

What you can do is start the Articulate 360 Installer Service as admin, and then users will be able to install updates. This is very easy to do with SCCM for example. Just deploy a Task Sequence to the computers with a cmd line that runs with admin rights.

cmd /c "C:\Program Files (x86)\Articulate\360\Desktop Application\Articulate 360 Installer Service.exe"

Then, once the users have started this Task Sequence and the process is running as admin, they will be able to update all their Articulate apps themselves. 

SCCM is just an example, anything that can start a process with admin rights will do the trick, like PsTools and such. 

Pamela Roeper

This might be a feed that is too old and no one is checking it. But I will give it a shot.

I work for a university where all software and laptops are own by institution so I have no admin privileges (all too common when instructional design is not part of IT). I have had two Storyline updates in the last week alone. I can only let an admin access my computer to complete those updates. Not only that but today, not only is it telling me there are updates it isn't letting me open with out installing them. I had to go around through an old storyline file to get in. Frustrating since I often work off site. Any advice or suggestions?!

Ashley Terwilliger-Pollard

Hi Pamela,

What version of Storyline are you using? 

All of our software installations require an admin to install it, and then to be activated by an end user. If you're using Storyline 360, we're on a cycle of around 1 update a month and that's just one of the many benefits of the subscription set up. We're able to deal more frequent and robust updates for bugs and new fixes. 

Where are you seeing the error message that you can't open without installing the update? That's not something I've run into - so I'd want to take a look at that! 

Jay Taylor

Hi - I know this thread is a few years stale at this point, but I'd like to put in a feature request for Articulate 360 updates to the client and its component apps to be non-admin requiring on Windows.  

I also use MS Office and Adobe Creative Cloud, which have a similar structure to Articulate 360, and neither of those ever trigger administrator requirements for simple updates.  That would just be SO amazing to those of us working on work computers - every single update requires a call or trip to the IT bar.  After 2 years of being a happy Articulate customer, this sure would make me even happier!

 

Ashley Terwilliger-Pollard

Hi all,

Great news today - Articulate 360, build 38.21861.0 is now available and includes the ability to install updates for your authoring apps without needing admin privileges or seeing User Account Control (UAC) prompts. Learn more here!  

Please let us know if you have any questions!