My "IT Dept." and I are having a heck of a time trying to get Storyline 2 to work well with no glitches given the numerous videos I have embedded in the course. The main slide is tied to various 'layers' that have anywhere from 2 - 3 videos (each)embedded so that I can instruct them on how to 'program, use, etc.' our various TV Remotes given the different Set-Top / DVR boxes our company offers our customers. Length of videos are anywhere from 10 - 30 seconds. I have used both '.mp4' and '.wmv' file types.
Any idea on 'what' or 'why' the videos will stop and give me an exclamation point (!) error. Articulate Support has tried to assist our IT Staff however, it does not show an error when we look.
Has anyone noticed that Storyline 2 cannot handle several video files transitioning within a layer?
I was trying to find a case associated with your name here to see if there was any more background from our team, but I didn't see it. Perhaps you could share the case number with us here?
Where are you testing the published output to see the exclamation point errors?
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Hi Sam,
I was trying to find a case associated with your name here to see if there was any more background from our team, but I didn't see it. Perhaps you could share the case number with us here?
Where are you testing the published output to see the exclamation point errors?
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