I'm having issues opening Storyline. The error message tells me to install Flash 10 or later, but I have already installed Flash (as far as I can tell). Any suggestions?
Adobe released Flash Player 16 on December 9, 2014 and, as a result, Articulate Storyline won’t open. Published content isn’t impacted.
To address this issue, we added support for Flash Player 16 in Update 3 for Storyline (We're now on update 4- so download the latest update). To take advantage of the new features and fixes, install the latest version from the link in your product confirmation email or get it here.
Ashley - thanks so much for your help. I'm still on Storyline 1 and in the process of downloading update 8 per your post. Thanks again for helping me get back up and running!
8 Replies
Hi Arleen! To view the Flash output, learners will need Flash Player 10 or later. Also, here's a full list of the system requirements: http://www.articulate.com/support/kb_article.php?product=st1&id=4mau4vyvbq4n
Thank you!
I'm having issues opening Storyline. The error message tells me to install Flash 10 or later, but I have already installed Flash (as far as I can tell). Any suggestions?
Hi Lea,
Adobe released Flash Player 16 on December 9, 2014 and, as a result, Articulate Storyline won’t open. Published content isn’t impacted.
To address this issue, we added support for Flash Player 16 in Update 3 for Storyline (We're now on update 4- so download the latest update). To take advantage of the new features and fixes, install the latest version from the link in your product confirmation email or get it here.
If you're using Storyline 1 still, you'll want to download Update 8 here.
Ashley - thanks so much for your help. I'm still on Storyline 1 and in the process of downloading update 8 per your post. Thanks again for helping me get back up and running!
No problem Lea and let us know if you need anything else.
Worked perfectly. LOVE. THIS. COMMUNITY!
Thanks again -
:-)
Happy to hear it Lea.
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