What we’re doing to help you update your courses for browser auto-play settings (updated 9/11/2018)
Recently some common browsers, including Chrome and Safari, have started blocking auto-play of audio and video content on the sites you visit. That includes audio and video in e-learning courses that are hosted online.
That means that audio or video on the first slide of a course will not automatically play. It also means that videos and audio won’t work when learners suspend a course and restart on a slide that contains audio or video. Your content won’t be affected by this issue unless videos and audio are set to play automatically.
Unfortunately there’s nothing you can do to override the browser’s settings. That’s why we released updates for Storyline 360, Studio 360, Storyline 3, and Storyline 2 to automatically detect when this occurs and present the learner with a play button overlay. That user interaction is what the browser needs in order to play the audio or video. If your courses have a required user interaction on the first slide and no media, you may not need to republish to have the media autoplay.
We’re working on a content updater for Storyline 360, Studio 360, Storyline 3, and Storyline 2 that’ll let you mass update all your courses. In the meantime, you’ll need to republish your courses one at a time to fix this issue.
If you’re using Studio ‘13, we’re working on an update for that software and a content updater for you, too. We’ll let you know as soon as that’s ready.
We know this is super frustrating, and we’re so sorry for the trouble. We’ll keep you posted on our progress.
UPDATE (09/11/2018): We've now created a tool that lets you mass update existing courses without republishing them. Currently, the updater works on Storyline 360, Storyline 3, and Studio 360 courses. See this article for details!
And soon, the updater will also work on Storyline 2 and Studio '13 courses. Stay tuned! We'll post a comment in this forum thread when Storyline 2 and Studio '13 support is ready.