What we’re doing to help you update your courses for browser auto-play settings (updated 12/06/2018)

Hi Marie,

We'll let folks know as soon as those batch update tools are available, updating 100 courses would be much easier that way! I'm glad you'll be able to use IE in the meantime, and hopefully, they'll transition you to a more modern LMS soon too. :) 

Hi Matthew, 

I'll check in on the ETA for the update tool - as I know it's crucial for all of our users, especially those who have created tons of courses!

Storyline 1 only supports up to Google Chrome ver 65 for Flash and HTML5 output, and the issue with media playback was introduced in ver. 66. Based on that, there aren't plans at this time to update Storyline 1 with the same fix. 

 The issue with how the play button isn't centered is also on our radar, I'll let you know about that as soon as I can. 

No problem, Matthew. I promise we'll keep folks posted here as soon as we have info to share! 

As I understand it, this issue affects all content which features audio or video content on the first slide that is set to autoplay. However, do we know if this affects content where a learner is resuming content from where they left off.

For example, a learner gets half way through a module and stops. The following day, they decide to continue so revisit the learning module and receive the prompt asking them if they wish to continue where they left off. If they choose yes, and the first slide delivered on resumption contains autoplaying audio or video, does this issue still apply?

P.S. Any update on the batch tool?

Please help to resolve my following query in the link:

https://community.articulate.com/discussions/articulate-storyline/storyline-2-html5-output-limitations-running-over-internet-explorer-ie

Just double checking - is my above mentioned "fix" best solution for any future browser issues? It is a lot of work - as I have many exercises - but I need a stable/working solution from September on and I can not afford any browser related "hiccups/surprises" during school year.

Hi Matthew,

Thanks for the reply. That is what i assumed but wanted to check if others agreed.

Regards,

Rob

But what if your settings are "Always Resume?" - in that case the user isn't prompted with "Do you want to resume?" We use this sometimes if we don't want the user to be able to reset quiz results by overriding the resume option. (For example, if we offer the learner an option to test out of the module at the beginning -- if they fail, we want them to view the rest of the module).

+1

That's a very good point! We don't use that option, but it would certainly be good to know for future reference.

Do you know if this how the player should currently work? Or just the future plans?

We've been testing our courses with the most recent 360 update, and it seems like the continue/restart course buttons are NOT registered as an interaction for some reason. Sound files refuse to play until the user encounters an interaction which triggers a media file, which is bizarre since surely the continue/restart buttons should function identically to the play button when starting a course for the first time.

Thanks for clarifying. Our courses contain a lot of autoplay sounds, and our primary method of delivery is through mobile devices. So it could be down to how Storyline handles touch gestures on mobile devices, as opposed to click gestures on desktop devices...

Currently we only see this issue on iOS devices, so it's likely related to Safari's security rules. But seeing as how Google are going to return similar security rules to Chrome in October, I wouldn't be surprised to see the issues pop up for Android users too.

EDIT: Funny enough Articulate JUST released an update which appears to have fixed this issue. So consider me pleased! :D

I am still having issues with my courses showing an incomplete status in either our LMS or SCORM Cloud when testing in Chrome. I have the most up-to-date versions of Storyline3 and Chrome. I am publishing in 1.2 Scorm with HTML5 with Flash fallback . I have tested the full module and all audio is playing and able to stop fine. I just can't seem to get any of our courses to show a completion status as the Tracking is set on the Results Slide - being a summary which participants/users can't get to until they have passed the module.
Any ideas on how to resolve this as it is also happening for courses I have published that don't have assessments or audio attached?

Ella, thanks for reaching out.  I have a couple of ideas for why this might be happening:

• Does your final results slide track other results slides? We're aware of an issue with recording completion in HTML5 output with this setup.
• Also, are you using the Serenity quiz results slide from the Content Library?  That particular slide was missing a "submit results" trigger.  We're fixing that now, but it will impact any projects that are using that results slide currently.

If neither applies, can you share your .story file here for me to have a look?  Thanks!

Hi Crystal, 

Thank you for your response. Our team has looked into your response and we aren't impacted by those constraints. Please find attached one of our .story files for you to have a further look. 

Many thanks. 

Hi Ella,

I'd love to be able to take a look at your file and help you out here.

The link you shared is a .html link and we would need to see the .story project file that you worked on in the software prior to publishing :)

Any word on the timing of the update tool?

Hi Erich.  Nothing firm yet.  I know that's important for planning, so we'll let you know more information as soon as we can!

Hey everybody. I'm excited to let you know that we just released update 5 for Storyline 3! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where in HTML5 output, audio on the first slide wasn't playing when viewed from the published output folder using Google Chrome Version 66.

Here’s where you can download and install the latest version of Storyline 3. Let me know how you make out!

Hi,

It would be nice to offer this fix also to Storyline 2.  Can you offer this?

Hi Udi,

We have this issue documented for Storyline 2 as well. 

I'll add this conversation to the report so that we can update you here when we can.

Thank you, Crystal! I installed update 5 and now Chrome correctly displays the play button on the first slide. 

I have hundreds of modules that will eventually need to be updated, so I'm standing by for that batch-update tool. Thanks again for fixing this. 

I am now having a new issue in Chrome where:

1. A user launches a course, and the course autoplays as designed (and does not display the Play button page)
2. Audio plays fine on slides with audio files inserted.
3. User arrives on a slide with an inserted mp4 video.
4. Video does not play.
5. If user clicks anywhere on course, video begins to play. See this video screencast recorded in Scorm Cloud for a demonstration (I've sped up some of it by editing the video). I originally had this issue in Cornerstone, so I tried it in Scorm Cloud to verify.

I am on the newest version of Storyline and the newest version of Chrome ( 68.0.3440.106). 

Hi!

Any news or ETA on the Storyline 2 Updator Tool to fix the upcoming update for Chrome 70?

Chrome is updating in October and we are nearly in September... getting slightly concerned with the window we have left for updating all of our existing material!

Hi Chris,

This has our Storyline teams full focus right now - so we'll let you know as soon as the updater tools are available.