Wheel of death when story.html is unzipped

Publish to CD and ask them to run the exe version.

Ask them to run the story_html5.html

I really you wouldd have a web link you can send instead.

Hello, Alex!  Your external partner might be bumping into a new Flash Player setting that was implemented with their update 23.  You can read about how it affects local viewing and how to restore that function here.

And to piggy-back on Phil, though not literally, because we are mostly professional, I'd also recommend hosting your content on a web server if it is published for web, and then sending them a link.  Viewing your content locally frequently is hampered by browser security settings.

Thanks for reaching out!

Thank you both for your feedback! I will investigate both solutions, and will report back here. 

Just a quick update: It turns out it the problem were the local flash settings; something we have not experienced before. Thanks again for your fast reply to both of you! 

Thanks for that update Alexander and I'm glad Crystal's solution got you where you needed to be! 

Hi there, I'm running into a similar issue. Internally, I publish as a scorm package to our LMS. I've created a couple of eLearning modules for an external client and published them as CD.  When the client goes to open the modules, they get the wheel of death. The same modules published to the LMS work fine. The story module itself isn't huge, it's only 11,600kb. I wouldn't think that was an issue. Any ideas? I can send you the .story file....

Hello Diane,

Thanks for reaching out and letting us know what your client is experiencing. Are you able to replicate this error when you open the file as well?

The recommendation to publish to CD above was because they were viewing the content locally. Do you know how your client is using the module that you are sharing with them? Will they host it in their own LMS or on a web server perhaps?

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Thanks for getting back to me!
To answer the questions, yes, I also get the wheel of death when I try to open the file from the folder.
I've uploaded both the Storyline file as well as a zip of the "CD" course.

Thanks, Diane. I just received your support case, so I'm taking a look and will reply back to you via e-mail.