When I wish to record my project after a publication html5 , I encounter an error message

Aug 20, 2015

Hello, it's me again !

When I wish to record my project after a publication html5 , I encounter an error message .

Yet my files are on the hard disk C: I still have 100 Go of space above .

Until now I had no worries to save my projects.

How to solve the problem?

Thanks for your help.

1 Reply
Ashley Terwilliger-Pollard

Hi Ophelie, 

Sorry to hear about the error message  and I wanted to check which update of Storyline are you using? Update 4 dealt with a number of saving issues as detailed here although you could still look at purging your temp directory. We're currently on Update 6, so you'll want to be on the latest update. 

Have you looked at the memory being used via task manager? I'd suggest closing down any other open programs and trying to do a "save as" to a different location/name on your local drive. 

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