When Program Crashes, Saved Projects Become Corrupt And/Or Unable To Open

Jul 14, 2020

My project has crashed 3 times and each time I couldn't retrieve my current saved project. I have made back ups on a thumb drive and cant pull them up either. I've tried opening the project in another computer. I've tried changed my .tmp file to .story. I have tried importing my project and individual slides to a new project. I have also uninstalled the software and reinstalled it. Nothing seems to work. I get it.. I probably cant get my lost days back but why cant I retrieve my work each time the software crashes... I cant make any progress like this know if Storyline crashes all my progress is lost and why can I only retrieve my save date for 14 days ago. Why is that one OK and none of the other ones OK... And now I have a deadline I will not be able to meet.

1 Reply
Katie Riggio

Hi there, Keith!

Thank you for your post, and I hope this reaches you in time.

You've done a lot of great troubleshooting on your own already, so I'm going to connect you with our Support Engineers right away. They'll work closely with you to determine what's causing the crash, corruption, and unresponsiveness. 

You should get an email notification shortly! 

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