I have videos on different layers on a package. the user watches the video and when it completes, it automatically jumps to the next layer and the next video. i want the video to go back to the start again when the user returns to this layer. i have set the slide properties to "resetto initial state". it does this the first time when the user comes backs to this layer, but if i play the video again, jump to the next layer and then return, the video does not play the second time and i cant play it manually.
I was not able to reproduce this on my end. Please confirm that you are working locally as described here. Also, you could share your file here if you would like us to take a look.
Thank you for sharing the file. I was able to see that the video for "part 2" did work as expected. Part 1,3,4 did not resume. I removed those files and added in a different video to test, and they all worked as expected.
Could you try to delete and then re insert the videos for 1,3,4 and see if this helps?
I popped in to check on Colin's case. Below is the response from support, but no further response from user:
The videos on layers are suppose to replay if you have set the When Revisiting: Reset to initial state, and when using the Show layer trigger. I did a test using my own .mp4 videos and was able to confirm it's playback.
The issue that you encountered may have to do with the encoding of the video you are using in the slides/layers. I suggest that you try re-converting your videos to MP4 format using another conversion tool, such as HandBrake (http://handbrake.fr/), which is a free tool. Here is a video screencast on how to use HandBrake to convert videos to be used with Articulate software:
Once you have re converted your videos, I suggest that you test it first by adding it on a layer in a new project file. See if you can replicate the same issue. If it's working try to delete the old video in your project and replace it with the re-converted videos.
Thank you for the response! My video was already an MP4, unfortunately and even reconverting using handbrake could not get it to replay using reset to initial state. I think the problem must be it that it is trimmed using the built in Articulate "Video Edit" function. Not sure. I'll continue to play around with it and if anything else works I'll post back here for anyone else who encounters this problem
17 Replies
Hello Colin!
I was not able to reproduce this on my end. Please confirm that you are working locally as described here. Also, you could share your file here if you would like us to take a look.
Hi Emily
what would be the best way to share it?
Colin
Hello Colin!
You can attach the file, or just the one slide to the post here.
HI Emily
Used the tempshare site. http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/stp198svhm0e1b8o100qt4t176e1v244/story.html
If you go to week 1 (after the intro) you will be able to see what i mean with the videos.
Colin
Hi Colin!
Could you share the .story file so we can look at the set up of the slide?
Hi Emily
No problem.
Colin
Hello Colin!
Thank you for sharing the file. I was able to see that the video for "part 2" did work as expected. Part 1,3,4 did not resume. I removed those files and added in a different video to test, and they all worked as expected.
Could you try to delete and then re insert the videos for 1,3,4 and see if this helps?
Hi Emily
Did it work the 2nd, 3rd, 4th etc.. time your tried it?
Colin
Hello Colin!
Only video 2 worked, and the new ones I inserted from my computer. They played several times from the beginning.
i tried re-inserting them and got the same problem.
any idea why that might be? they work again if you refresh the screen and start from the beginning so at least i've got that!
You could reach out to the support team and see if they can look at the video files a little closer!
I will
thanks for your help Emily!
No problem, Hope we can get this working for you!
Was this issue ever resolved? I seem to be experiencing something identical to what Colin had described here.
Hi Dominic!
I popped in to check on Colin's case. Below is the response from support, but no further response from user:
The videos on layers are suppose to replay if you have set the When Revisiting: Reset to initial state, and when using the Show layer trigger. I did a test using my own .mp4 videos and was able to confirm it's playback.
The issue that you encountered may have to do with the encoding of the video you are using in the slides/layers. I suggest that you try re-converting your videos to MP4 format using another conversion tool, such as HandBrake (http://handbrake.fr/), which is a free tool. Here is a video screencast on how to use HandBrake to convert videos to be used with Articulate software:
https://player.vimeo.com/video/145574235
Once you have re converted your videos, I suggest that you test it first by adding it on a layer in a new project file. See if you can replicate the same issue. If it's working try to delete the old video in your project and replace it with the re-converted videos.
Thank you for the response! My video was already an MP4, unfortunately and even reconverting using handbrake could not get it to replay using reset to initial state. I think the problem must be it that it is trimmed using the built in Articulate "Video Edit" function. Not sure. I'll continue to play around with it and if anything else works I'll post back here for anyone else who encounters this problem
Thanks for the update, and let us know if you are able to get this to work.
This discussion is closed. You can start a new discussion or contact Articulate Support.