When Revisiting Some Quiz Questions, Prev/Next Are Replaced w Broken Submit Button. Users Getting Stuck.

Thanks Bob, you've found the default Storyline nav buttons buggy then?  I'll take that into consideration for the next course.  I suspect this has to do with revisiting rather than with the next/previous buttons themselves. They seem to be set properly and the course branches but each branch is linear so they are triggered to jump to next/prev. 

On a quiz question, by default, a Submit button appears in place of next/prev (which is what you want on first view, but not on revisit). Storyline seems to be programmed to change to next/prev on revisit but for some questions, in some instances (seemingly randomly, but maybe not), it isn't changing to next/prev on revisit. When the only nav button is Submit for a question that's already been submitted, the course can't go anywhere.

I could remove the Previous button on each Results slide but then that limits the ability to navigate back to the content that appeared before the question draw, and if they revisit the course from the other direction (such that they'd be pressing Next into the question draw) they'll still get stuck.  I'm hoping one of the articulate staff has seen this kind of thing before and knows what's causing it so I can devise the best workaround.

I've been amending some of our old courses(made before my time) in SL1 and I have definitely seen things like buttons disappearing on revisit. I feel you have a lot more control when you create your own custom buttons, you won't rely on the program's default buttons as much.

I hope someone who uses this more often can help you out.

Hi Fiona!

Could you share the file here. I'd like to have a look.

Thanks Leslie. I've uploaded the file. Many or all of the question draws seem to be doing what I described above but I know that the one labeled 3 Business Case 1a is doing it for sure.  It may be happening only on the questions in the draw that you get correct. I'm not sure about this, but when I got all the questions wrong it didn't seem to happen.

Note again that this problem is happening only when you revisit using the navigation buttons, not using the Review or Retry buttons.  Thanks again for having a look!

Thanks Fiona! I'm taking a look.

I thought I would update this post for others' reference.  I worked with Justin from Support for quite a long time on this (case #00645174) and it turned out to be a bug. Essentially, if you've used a question bank in each of two or more Storyline scenes, when previewing or publishing the course, you'll experience the behavior described in my original post when revisiting any question that you answered correctly, if you revisit the question via a previous or next button (not the review or retry buttons).

It's a big problem because it basically means that you can't use question banks in a multiple scene course.

To get around this bug, I moved all of the questions out of their question banks and placed them directly within the scenes.  It seems to be working so far.

Here's a basic file with all-default settings where I was able to recreate the issue.  For whatever reason, revisiting the first question set doesn't show the behavior described here, but revisiting the second question set does.

Hi Fiona! Thanks for popping in with an update! Much appreciated :)

I'm having the same problem Fiona experienced. Is there a SL update which fixes this bug?

Hi Mica,

This issue is still with our QA team for additional review, so I don't currently have any information to share. We'll keep folks posted here once there is any additional information to share so as long as you're subscribed to the thread you'll receive notifications. 

This is a very frustrating glitch! We recently upgraded from SL1 and the quizzes which worked just fine before, are now freezing on clients. Please get this resolved quickly! It makes me very hesitant to upgrade again.

Mica, we'll keep you posted here once there is any additional information to share, and appreciate your patience. 

I am experiencing this very issue.  I have multiple question banks in multiple scenes.  The quizzes work fine on the initial visit and upon review from the Results slides.  However, if the learner revisits the any quiz after the first quiz, they are only offered a Submit button that doesn't work.  Any update on this glitch?  If it is not fixed, what is the best workaround?  Do I need to pull all the questions out of my question banks?  Please assist as this is our most used course.  Thank you.

Hi Jill! I do not see an update to this issue and unfortunately it seems like an issue we haven't been able to reproduce.

Would you be able to share your .story file with our support team here?

I have been contacted by Customer Support and have uploaded a mock file provided by another user "Fiona" that demonstrates the same behavior.  Thank you.  My Case #00916579.

Thanks for letting me know that you reached out to support and for sharing your support case number Jill :) I will follow along as well.

Please note that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.

I popped in to check on your case and looks like the team has reached out to QA for further review.

Very frustrating, just came across the same thing. Our users won't know what to do if they get stuck. We just have one quiz with a question bank at the end, and it happens every time, at random, but every time.

Any update?

Hi Sabine!

I do not have an update to provide on this issue as it is still in the hands of our QA Team.

Hi,

Thanks, do you know if the assessment result is still kept and posted out to the LMS correctly, despite the navigational bug?

Sabine

Hi Sabine!

If you are navigating to previously answered questions prior to the completion of the assessment, I would assume not.

If you wish for users to be able to freely navigate within the assessment, you may want to consider using the Submit All method.

Also please note that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.

Hi Lesley,

Thanks, I'll better explain in detail:

We have a string of course pages and a randomised assessment at the end, then a results screen with "Review" and "Retry" buttons.

During the assessment (10 questions), the course table of contents is blanked out, but it is visible again when the results screen appears at the end.

If a user doesn't click "retry" or " review", but they click on content pages (maybe because they want to look something up), and then they click back on the Assessment page, they have to navigate through all the questions  (which have kept their previous answer selections) via the NEXT button. Eventually they get stuck, because there is no NEXT button, only a submit button that doesn't work. This always happens, but at different question pages within the assessment.

So there is no functioning button and no menu. Users are stuck. If they now close the SCORM window, will the result they have achieved still be sent? Do you know this from your bug investigations? What is the best thing to do here?

Cheers,

Sabine

Hi Sabine! Thanks for the clarification as your situation is a bit different than I imagined. If the user is reaching the result slide and it is submitting, then it should work. I would advise testing this in SCORM Cloud perhaps if concerned.

I am currently experiencing this problem in some knowledge check questions. Has this issue been resolved? Is there a recommendation as to how to get around this? Are you recommending that we not use the default buttons and create new ones?