"When User Clicks Outside" not working

Hello Brandon!

Please make sure you are working locally as described here. you could also try importing this into a new Storyline file.

I created a quick test file in Storyline 2, and was able to use the trigger of clicking outside the item and it did work as designed.

If you want you could attach the file here for us to look at for you.

Thanks. It's a bug. I went back to SL1 and created the exact same interaction with no problems and double-checked the interaction in the previous SL2 presentation I created. It works there as well. This particular file is possessed and is not going to play by the rules.

UPDATE: After reinstalling SL2 and creating a new file, the interaction is working. The existing file is still bugged. Any place I can go to report these bugs? This is not the first one.

Hello Brandon!

Thanks for the update. If the file itself did get corrupted, it would be best to import it into a new file, or rebuild a new file if it cannot be imported. If it is working in the newly created file in SL2, it would probably be best to work from that file.

If you wanted us to look at the original one for you, you can attach it here, or you could submit it to the support team if it cannot be shared here.

Hi all,

I wanted to provide an update here, as Storyline 2 Update 8 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed the issue where trigger conditions wouldn't work properly when upgrading a project from Storyline 1 to Storyline 2. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Hey everyone!  I wanted to provide an update here, as Storyline 2 Update 8 was just released, and included a number of fixes which you can see in the release notes available here.

The item you all may be particularly interested in is how it fixes an issue where a trigger wouldn't work if it was set to execute when the learner clicked outside a hotspot that was inside a scrolling panel.  To note, this fix is for Flash output; HTML5 doesn't support the Click outside trigger.

You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied. 

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.