8 Replies
Katie Riggio

Hi there, Diana!

I'm happy to help you troubleshoot and find solutions! A few questions to help us explore further:

  • What iOS version are you running on the iPad? (Here's how to find that detail!)
  • Is the course hosted on a web server or a learning management system?
  • Do you experience the lag and lines on desktop as well?
Rayburn Diana

My iPad is running IOS 12.4.5 version

Our course is uploaded to the program Rustici SCORM cloud to view.

The only time I experience lagging and lines is when viewing on the iPad. It works fine on laptop.

There is apparently things different from the Modern player to the Classic player. This problem seems to only occur when using the modern player.

Thank you for your assistance,

Diana Rayburn
Proficient Learning