When using the Modern Player experiencing lagging and strange lines appearing on iPad

Feb 06, 2020

I use the modern player but having issues when viewing courses on the IPad with lagging animation and lines showing up where there are no lines. Has anyone else experienced this problem and came up with a solution.


8 Replies
Katie Riggio

Hi there, Diana!

I'm happy to help you troubleshoot and find solutions! A few questions to help us explore further:

  • What iOS version are you running on the iPad? (Here's how to find that detail!)
  • Is the course hosted on a web server or a learning management system?
  • Do you experience the lag and lines on desktop as well?
Proficient Learning

My iPad is running IOS 12.4.5 version

Our course is uploaded to the program Rustici SCORM cloud to view.

The only time I experience lagging and lines is when viewing on the iPad. It works fine on laptop.

There is apparently things different from the Modern player to the Classic player. This problem seems to only occur when using the modern player.

Thank you for your assistance,

Diana Rayburn
Proficient Learning

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