I've added photos with the zoom feature enabled on them. The problem is that when I view them in the player, the zoom works fine but when I click the next button to move to the next slide the photo disappears leaving the zoom icon and the same slide on the screen. I then need to click the next button again to move to the next slide. What gives?
Hi, Larry -- Thanks so much for reaching out here and sorry to hear of your difficulties! May I ask if you might be able to share your file to help illustrate the behavior you are describing? To submit for private review, here is the form you would need to send that along.
I can confirm the issue is still present now. In the course i am building this bug exists. There is nothing special on the slide, the image has 'zoom picture' enabled and the next button causes the image to vanish instead of moving to next slide. You then need to click the next button again.
Any fixes? Or shall I just remove the functionality?
Hi there Jake! Thanks for reaching out here and sharing the details of this issue. Are you able to replicate this behavior in a completely new file? Also, are you seeing this in Preview mode, or after publishing? It would also be helpful if you could share your file here, so I can take a closer look.
I've got some answers for you, Jake. There is a known issue with using the "Grow" entrance animation on images that also have "Zoom Picture" enabled. The workaround that I would suggest is to use a different entrance animation on those images.
I have added this thread to the issue report, and I’ll be sure to post any updates here when they're available! You’ll receive an email notification because you are now subscribed to this post.
8 Replies
Hi, Larry -- Thanks so much for reaching out here and sorry to hear of your difficulties! May I ask if you might be able to share your file to help illustrate the behavior you are describing? To submit for private review, here is the form you would need to send that along.
Hi,
I can confirm the issue is still present now. In the course i am building this bug exists. There is nothing special on the slide, the image has 'zoom picture' enabled and the next button causes the image to vanish instead of moving to next slide. You then need to click the next button again.
Any fixes? Or shall I just remove the functionality?
Thanks
Jake
Tried it on a different slide, this time giving 2 images the Zoom Picture setting. This time the next button needs to be clicked 3 times:
1st time: 1st image vanishes
2nd time: 2nd image vanishes
3rd time: next button behaves like next button.
It's busted, i'll just remove this feature from the course. If anyone knows how to fix it though, please feel free to chime in.
Hi there Jake! Thanks for reaching out here and sharing the details of this issue. Are you able to replicate this behavior in a completely new file? Also, are you seeing this in Preview mode, or after publishing? It would also be helpful if you could share your file here, so I can take a closer look.
Hi Alyssa,
I am seeing this in the publish but not the preview.
I cannot recreate the issue in a new storyline file, though I may be missing some settings.
Due to confidentiality I cannot share the file, but I will attempt to recreate something similar that I can.
Thanks
Jake
Hi Alyssa,
I have recreated it using the course I am working on, in order to protect client confidentiality I have replaced everything with Christmas.
The preview and the publish both have the issue in this case, the story file and the published file are in the zip attached.
Thanks
Jake
Ha, very clever - digging into this file is sure to get me in the Christmas spirit :)
Thanks for sending it over. I'll get back to you once I've done some testing!
I've got some answers for you, Jake. There is a known issue with using the "Grow" entrance animation on images that also have "Zoom Picture" enabled. The workaround that I would suggest is to use a different entrance animation on those images.
I have added this thread to the issue report, and I’ll be sure to post any updates here when they're available! You’ll receive an email notification because you are now subscribed to this post.
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