White Box around character with drop shadow in Storyline

Jun 22, 2012

Why does my character have a white box around them instead of a drop shadow? It looks fine in timeline mode but appears with a white box in both Preview and Published views. Drop shadows do work on other objects in my project. Thanks.

17 Replies
Annie Jean

Hi Michael,

I cannot reproduce this issue particularly, here is what I get with a perspective shadow :

She has some sort of a white "head holder" to make sure it doesn't separate from the body

I guess it is time for bug submission. I will submit mine but I guess you should submit it also with your .story file so Articulate has all the information to fix this.

Have a nice day!

Annie

Peter Anderson

Hi guys,

In following up with this, it seems like it may be related to a known issue with color depth. Would you mind taking a look at this article and letting us know what your color depth is set to? You'll want it to be at 32-bit.

And can you also please confirm which version of Storyline you're using, as this was an issue addressed in earlier builds. We'll look forward to hearing back. 

Thanks for helping  

Peter Anderson

Thanks for the info, Eilert

If you're able, we'd love to be able to take a look at your .story file so we can try to determine why you're experiencing this behavior. Are you able to send it to us using this link? And feel free to leave me your case number once you get it so I can follow up with it personally. Thanks again, we really appreciate you helping us work through this. 

Eilert Torsnes

Cheers Peter

Story file sent

Case Number: 00289346
Reference ID: ref:_00D30Txo._50040KoFKN:ref
Case Details: White box appears behind illustrated characters when adding perspective shadow. With characters in original state, the box is small, located in the neck area. When flipping characters horizontaly the white box is bigger, covering the entire background.

Colordepth is set to 32 bits.

Issue occurs both in preview and published story.

PRODUCT: Storyline

- Eilert

Kelly Droege

Hi Peter,

After trying to get the white box removed from the shoulders of  my character for the last hour or so, I have to admit,  I was kind of relieved when I found this post to realize that it wasn't just some dumb thing I had done...  Will adding my post here and leaving the "Subscribe to replies to this post" box checked be the way I'll find out when/if this issue is resolved.  Thank you.  

This discussion is closed. You can start a new discussion or contact Articulate Support.