White flash upon state change

Morning everyone, hope you've all had a great weekend.

I'm having an issue that I've seen before, but I can't remember how I fixed it!

As I move my arrow off an item which has a hover state, there is a moment when the item turns white before returning back to the Normal state. Has anyone seen this before? I made a 30 second video to show you the issue.

Please click here.

13 Replies

Matthew Bibby
Hero

almost 4 years ago11/02/15 at 9:03 am (UTC)

Hey Ant,

Edit the state, go to the Hover state, select the image used, cut it and paste it back again, smile :)

Ant Pugh
Author

almost 4 years ago11/02/15 at 9:38 am (UTC)

Hey Matt - thanks for the suggestion, although unfortunately this hasn't fixed the issue.

Ant Pugh
Author

almost 4 years ago11/02/15 at 9:41 am (UTC)

Although maybe I have misunderstood, do you literally mean click Edit States > Cut Object > Paste Object ? That didn't fix the issue.

If you mean reinsert the image from file, I don't have the original image - but I could recreate them if that would fix it - although can you explain why this is happening?

Matthew Bibby
Hero

almost 4 years ago11/02/15 at 9:43 am (UTC)

Try:

Edit States > Select Hover State > Select the image in the main content area > Cut object > Paste object.

I had the same thing happen earlier today and this worked. No idea why it happens though...

Ant Pugh
Author

almost 4 years ago11/02/15 at 9:47 am (UTC)

Aha - I tried following your instructions but also Cut/Paste the Normal layer and that did work!

Excellent - thanks so much.

Strange problem, maybe someone from the team can report it as a bug fix?

Matthew Bibby
Hero

almost 4 years ago11/02/15 at 9:49 am (UTC)

Glad you got it working Ant.

It's a funny bug, I've only ever seen it when using custom buttons, but haven't yet been able to narrow down what causes it...

Ant Pugh
Author

almost 4 years ago11/02/15 at 9:53 am (UTC)

There seems to be a few bugs with the States, I have another thread with a really unusual issue where the Disabled state is being copied over to the other states.

Let's hope they are all looked into and fixed asap - thanks again for your support Matt :)

Leslie McKerchie
Staff

almost 4 years ago11/02/15 at 4:11 pm (UTC)

Hi Ant!

Wanted to let you know, I added this one as well.

Ant Pugh
Author

almost 4 years ago11/02/15 at 5:56 pm (UTC)

Thanks Leslie - if you have time to look at my ongoing issue on the other thread, regarding the button states, I'd be really grateful

Leslie McKerchie
Staff

almost 4 years ago11/02/15 at 6:17 pm (UTC)

Taking a look now Ant. Thank you.

Leslie McKerchie
Staff

almost 4 years ago11/23/15 at 2:22 pm (UTC)

Hi Ant!

I reached out to you privately regarding your white flash issue as originally shared in this post. Thanks so much.

Leslie McKerchie
Staff

over 3 years ago12/10/15 at 8:42 pm (UTC)

Hi Ant! I just wanted to let you know that your information along with a new report I received today has been shared with our QA Team.

Ashley Terwilliger
Staff

almost 3 years ago10/04/16 at 6:41 pm (UTC)

Hi all,

I wanted to provide an update here, as Storyline 2 Update 11 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed an issue where

Fixed issue where default button states wouldn't always save correctly (e.g., colors might change)

You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.