white screen after publication.
Jul 10, 2014
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Hi.
Following the publication of the material appears only a white screen. Some
time ago, we had a similar problem with the same file and it solved thanks to
your help.
Can you also help us?
11 Replies
Hi there Marek,
If I'm understanding correctly, this only happens after you publish your project, correct?
If so, can you tell me how you're viewing the published presentation, please? Are you viewing the published output files locally, or are you uploading to a web server or LMS?
If you're viewing your published files locally, this may be the problem. If you view a published Storyline presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.
To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the article below for more information:
Publishing and Sharing Articulate Storyline Content
If you're uploading to a web server or LMS, please try clearing your browser cache. If that doesn't help, try viewing the project in a different web browser.
Hi Marek,
Excellent! Thanks very much for sharing the update :)
Have a great day,
Christine
am having the same problem on scorm cloud preview.The scrolling panel is showing but no text
Hi Dennis
when viewed in any specific browser?
Happy to test if you want to upload your .story file
Actually explorer and chrome.Wish you told me earlier,have already broken
down the work.Am trying to break the scrolling panel in the various layers
to smaller chunks of text since it is a big course to see if it will work.
Thanks for the update, Dennis. We are aware of an issue with scrolling panels on slide layers not functioning properly in HTML5 output. Could you confirm if your browsers have Flash enabled to rule out this cause? This discussion about text not showing in the scrolling panel also offers some additional insight for you; again, this is for HTML5 output.
If you need a hand or would like us to look at your file, let us know!
yes I have flash enabled browser.Actualy it is working on other shorter
scrolling panels with less text on the same base layers but when I have a
scrolling panel with alot of text all i get on output is a blank screen.If
i fail to get a solution i think i will have to create unique slides for
the same in each case.
Hi Dennis,
I see you've also reached out in this thread, but I'm curious if we could get a look at one of your .story files to test it ourselves? I'm not sure I'm clear on what you're seeing based on the two descriptions here.
Hello Ashley ,as I had mentioned in a thread.I broke down the work within
the slide that had alot of text into smaller sections with triggers within
the layers.It appears to have solved the issue.Thanks i wish i hadnt
restarted it since the work was alot.
Ah, sorry I missed that Dennis...one of those days. :) I'm glad it at least you were able to solve it, albeit with a bit of work.
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