White Scrren with a grey exclamation mark
Jun 28, 2012
Hi Everybody,
I am curently making about my 5th Storyline module, but it is the first one where all screen capture is being done through Storyline.
Sadly it isn't going well. While making the module and previewing video tutorials I have made I have been getting a grey exclamation mark with a white background - like this:
It covers the whole training module sceen and not just where the video is to display. When in preview I can just close the preview and open it up again and most of the time it opens ok and plays properly. To be clear, in preview it only occurs when I click to view a video. This wasn't too big a deal, just frustrating so I carried on.
I have since published the module and uploaded it to the LMS. I am now getting the issue on the LMS, initially the same deal as with the preview option. I'd open a video tutorial and the screen shown above would appear. I would close down the training (only option since all navigation is gone) and re-open it. While very unreliable It was opening fine when re-opened but then the exclamation screen popped up and I did the close and open module I had been doing but now everytime I try to open the training module that screen pops up - and not just when I try to view a video tutorial it's all the time now making the training impossible to view.
Adobe would point to this being a problem with bad flash development. As I said this is the first module I am making with all Storyline screen/video capture and I am concerned this fault will keep occuring in future modules. Even if I can figure out how to get the training module to work again through the LMS it isn't reliable enough to pass onto a client.
Is anyone else getting this fault when using storyline to do their screen/video captures?
87 Replies
Hi All,
We also have this discussion going at the moment: (I suggest you read as this is becoming a bigger issue than first thought).
Might be time to consolidate discussions?
https://community.articulate.com/discussions/articulate-storyline/internet-explorer-issue#reply-277901
My issue is definitely caused by inability of IE + Flash Player + Storyline 2 to cater with high res screen recordings made via Storyline 2. But also getting them when importing video as a step by step Try Mode now and after publishing crash is occurring. I have had to change all high res screen recordings into step by step View Modes but have not experienced the issue in the Try Modes before. I still suspect it is pre-loading too much data and does not cater for layers, multiple slides from the one slide and does not consider how much data is being loaded and the memory it hogs in the process.
Hope we get some fixes/answers soon.
Thanks
Thanks for sharing and linking to the other thread Andrew :)
Hi,
I am also experiencing this issue after upgrading to Storyline 2. When I submit another ticket, should I reference a ticket from this post? Or someone's name to add it to the current investigations?
I do have a short-term client deliverable, if there's no fix-- and you can tell me how to avoid the errors, I'm happy to try.
Thank you,
Jaimie
Hi Jaimie!
When you submit your ticket, you can reference this forum thread and that will help :)
Thank you, Leslie.
No problem. Thanks Jaimie :)
Hi Leslie,
I am also having the same issue. I find myself creating a new course file, and copy the elements individually to each slide, hoping this action will resolve the issue.
One of the slides contains 10 slide layers with 10 screen recordings. However, the white exclamaton mark appears on the last slide, which does not have any screen recordings.
I played the HTML and HTML 5 file in Google Chrome and it performs perfectly. When I launch the HTML file in IE9/WIndows 7, the last slide abruptyl stops.
The course is published for LMS with SCORM 2004 settings. The company is on IE9, and this will not change anytime soon. Can you possible help me troubleshoot the issue?
Hi Phyllis,
Is it only the last slide that it occurs? Have you looked at testing it outside the LMS as well to see if that's contributing to the behavior? You may want to look at using SCORM Cloud which is an industry standard for testing SCORM behavior.
Hi,
In my ticket I did state that untested the course outside of the LMS environment. I published the course with SCORM 2004 settings, and played the HTML file in google Chrome. It played perfectly. I then launched the course in IE9 and the 1st 2 slides played all the way , but last slide did not complete to the end.
Sent from my iPhone
I uploaded the published zipped course file? Did you open the file and launch the HTML file and compare the performance in Google Chrome and IE9 to see the difference in the behaviors?
Sent from my iPhone
Hi Phyllis,
Thanks for letting me know you had a ticket and I see that you've been working with Renato on this issue and he hasn't been able to reproduce the behavior in his testing. He shared the following with you:
I was not able to reproduce the issue after uploading the published output to SCORM Cloud and launching the course in Internet Explorer 9.
I did some research and it appears that the white exclamation mark is a Flash player issue. Can you please do the following that may resolve the issue.
1) In Internet Explorer, follow the steps in this article to uninstall Adobe Flash Player:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
2) In Internet Explorer, install a fresh copy of Adobe Flash Player here:
http://www.adobe.com/go/getflash
Were you able to look through those testing steps? Did you look at testing at SCORM Cloud yourself?
Hello everyone, I have the same issue: it works on the preview but not when the file is published. Is there any solution?
Hi Aureline! Did you follow the steps Ashley shared above?
Let us know if that works for you as well.
Hi Leslie, yes we have the latest version of Flash player and the lastest version of Storyline. We also tried to import the project in a new one but none of these actions work and we have always the exclamation mark (never in the same place).
Hi Aureline! Thanks for the update. Did you look at testing at SCORM Cloud yourself? If you'd like to work directly with our support team since you've completed some troubleshooting, you are welcome to do so here.
I am also having this issue. Tester is running into the exclamation point error, I am not. My course will be taken by a large number of people, should I use the first slide to warn potential takers of this error?
This post was removed by a moderator
Hi Nick,
Are your users seeing this on each slide or just the first one? If they're unable to load the first slide, I'm unsure how they'd be able to read the directions if you put the information on the first slide. If you'd like to work with our Support team we're happy to take a look at your file.
Hi Jaimie,
I removed the post as we try to keep links to older versions of our software out of public purvey - but if it's something folks need for a documented issue, they're welcome to connect with our Support engineers here and we can share the link with them privately. This helps prevent others from using older updates which are connected to known issues. Thanks for your understanding!
Hi, for information, the published project works for me on Chrome but not on Internet Explorer 11 (but our LMS does only support IE...!).
Thanks Aureline, and I've heard it's mostly users on IE as well - but if you'd like to connect with our Support engineers as Leslie mentioned we're happy to take a look.
Hi all,
An update from our team and suggested solution is below:
Refer to my response as per https://community.articulate.com/discussions/articulate-storyline/internet-explorer-issue?page=3#reply-295361
Thanks Andrew - I just responded over there as well.
We are experiencing the same issue. I was not aware of the tab order when we stared our project. We do not need the tab order at all so is there a way to delete all tab orders from a project with out going through each slide?
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