White Scrren with a grey exclamation mark
Jun 28, 2012
Hi Everybody,
I am curently making about my 5th Storyline module, but it is the first one where all screen capture is being done through Storyline.
Sadly it isn't going well. While making the module and previewing video tutorials I have made I have been getting a grey exclamation mark with a white background - like this:
It covers the whole training module sceen and not just where the video is to display. When in preview I can just close the preview and open it up again and most of the time it opens ok and plays properly. To be clear, in preview it only occurs when I click to view a video. This wasn't too big a deal, just frustrating so I carried on.
I have since published the module and uploaded it to the LMS. I am now getting the issue on the LMS, initially the same deal as with the preview option. I'd open a video tutorial and the screen shown above would appear. I would close down the training (only option since all navigation is gone) and re-open it. While very unreliable It was opening fine when re-opened but then the exclamation screen popped up and I did the close and open module I had been doing but now everytime I try to open the training module that screen pops up - and not just when I try to view a video tutorial it's all the time now making the training impossible to view.
Adobe would point to this being a problem with bad flash development. As I said this is the first module I am making with all Storyline screen/video capture and I am concerned this fault will keep occuring in future modules. Even if I can figure out how to get the training module to work again through the LMS it isn't reliable enough to pass onto a client.
Is anyone else getting this fault when using storyline to do their screen/video captures?
87 Replies
Where is articulate on correcting this issue. I received a ticket from a client experiencing this as well. All the discussions on this are a couple of months old - has there been any resolution?
Hi Sherrie,
Did you see my most recent reply a few days ago? I don't have any additional information at this time, and as you'll see Andrew mentioned it didn't work for him, so if you experience that as well, we'll want to take a look at your .story file to test publishing it as well. You can use the link in my response below to send it along to our Support team.
Ashley Terwilliger
Hi all,
An update from our team and suggested solution is below:
We have over 100 slides per course and 5 courses and 3 versions of each so 1500+ slides to go through. It would be nice to just be able to turn them off!
Sorry Brandon - there isn't a way to turn it off, but our team is continuing to investigate this issue, so hopefully it's just a temporary workaround.
Hi,
We are having the same issue with Internet Explorer crashing even when removing almost all tab order items in our projects. Do you have any update in the matter?
Hi Jonas! As Ashley shared above:
Thanks Leslie, I will do that!
Regards Jonas
Thanks for the update Jonas! I can see where you submitted your support case (00639299) and Wilbert has shared this with our QA Team.
We are seeing this issue as well. We are going to try the tab order and see if that helps.
Hi David and everyone else in this thread!
Hello everyone,
I am having the same issues as everyone else above: The ! on a blank screen.
We are running IE11.
I have tried it several times with Chrome, and it works well there!
I can't say if the latest upgrade of SL2 is the culprit since I applied it immediately after our trial began.
Looking forward to a resolution to this intermittent problem.
Thanks
Hi Joe! Did you see the solution that I shared above your post? Are you utilizing the latest update?
Hi Leslie,
Thank you for the info. I applied Update 7 and republished, and I am still getting the ! on a blank screen.
It is happening only if I press the Next button quickly from one slide to the next.
When I wait 5 seconds between slides, I cannot regenerate the error.
Is there anything else to do besides republishing the project?
I am publishing to LMS, and get the error whether or not I generate HTML5.
Thanks
Joe
Hi Joe,
Can you clear out your browser cache/history or test it on a new computer to confirm you're accessing the latest publish version?
The date on the zipped file (at publish) is the correct date.
I'll test it on another computer anyway.
Hi Joe,
Sure - but when you upload the course to your LMS or web server and and overwriting the previous version, there may still be a cached copy stored in your browser. The cached copy is there so that it's easier to reload websites or pages when you access them again. If you clear out the cache you will be able to check that you're accessing the newest version or testing in another browser or on another system that hasn't opened the course previously would give you the same behavior.
Please let us know how it's working after checking into that.
Hmm...Cleared my history, cookies, temporary internet and web site files and reran in IE11: same issue. Ran it in Chrome on same computer: no problem.
Ran it on another computer with IE11: same issue.
But on that other computer, reran it in Firefox, and had no issues.
I swear I did apply Update 7!
Hi Joe,
Ok - thanks for checking into all those. :) Do you have a link to the course and a copy of the .story file I could take a look at. You can share it here or send it along to me here.
Here it is.
Thanks
Thanks Joe - I just responded via your case as well. My apologies for the delay - it looks like my reply did not make it to this thread but we didn't run into any issues testing your course in IE11, Chrome or Firefox and are uploading again to SCORM Cloud to share a link with you here.
Hi Joe,
Ok done publishing and testing - the course is uploaded here. (Link removed at Joe's request)
I just ran it in IE11 and didn't run into any problems. As I mentioned, the second slide is blank and the third slide in scene one seems to contain a screen recording, but even while previewing it within Storyline I didn't see any action on that slide. If I'm looking for a particular slide that is having the issue could you let me know?
We had that problem. Articulate said it wasn't on their end and proved it out. But almost everyone that took the course with anything but chrome had the issue. It gets in a grey area where who should be responsible for the problem. We had the issue on company commuters and personal computers. So it seems to be a pretty consistent problem and one where I would of liked articulate to make the program more versatile. We ended up telling everyone who takes the course to use chrome. Didn't have to do that for the courses we make in claro. With that said I still like articulate better.
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Hi Brandon,
Update 7 fixed the issue with IE11 and the "Grey circle of death" and we've heard good reports from the majority of users so far. As you'll see in Joe's course I didn't run into the problem either when publishing with that update. Perhaps you were seeing something different? Did you start a case with our Support team?
Can you send me a link to the update? I have to send the link to my IT group to get it downloaded :(. I don't have update 7 so that sounds promising. I brought this issue up with the support group probably a week before that and there was no mention of a fix, just that it was something on my end.
Confidentiality Notice: This electronic message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender via telephone, facsimile, or reply e-mail and destroy all copies of the original message, including any attachments.
Hi Brandon,
Sure thing - you can download Update 7 here.
Do you have a case number so that I can follow up on your case?
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