Why are my characters locked?

Nov 12, 2017


i've recently upgraded to SL3 with Rise but all (bar four) of my characters have a locked icon on them. I thought they were all enabled with my subscription.  Am I missing something?

File attached below which shows the characters locked icons.


1 Reply
Ali Goulet

Hey Rodney!

I'm happy to help sort this out, and I want to make sure I have all the details here to understand better. 

Did you purchase:

  • An Articulate 360 Subscription (which includes both Storyline 360 and Rise)

  • Storyline 3 - which is a stand alone perpetual Storyline license. (You'd be issued a serial number with this purchase).

Also, it looks like the attachment you mentioned didn't make it to your post. You're welcome to pop back in and share it in a comment in the discussion using the Add Attachment feature like this:

Keep me posted!

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