I downloaded Articulate 360 (Windows 7) two weeks ago and started my free trial. Before my trial was even up, I found myself logged out of Articulate 360.... and unable to log back in again. I've uninstalled the A360 app as well as Storyline and the rest, reset my password, and installed everything (running as administrator). No matter what I do, I just keep getting that log in screen. It'll "think" for a moment and put me right back to the log in screen. I have projects that I have to finish. What happened?
It looks like my colleague, Jay, was able to help you out. Thanks for submitting a case so we could look into the issue with your license for Articulate 360 and it looks like you're all set now!
It looks like you may have a few different Articulate IDs, and that's likely what's tripping you up within the Desktop App for 360. Can you connect with our Support Team and that way we can look into the specifics of your account?
I have just spent over 90 minutes trying to sign in. Resetting the password. Going around in circles registering, trying to re-register. Uninstalling. Re-downloading and installing.
My setup is vanilla win10. Really should not be having these issues.
Once again, it seems to me that an organisation goes so overboard with security that it affects legitimate users. Multiple signins required to access an application.
34 Replies
I'm unable to login, for whatever reason.
Hi Jesse,
It looks like my colleague, Jay, was able to help you out. Thanks for submitting a case so we could look into the issue with your license for Articulate 360 and it looks like you're all set now!
I am having the same issue. Its just 20 days into the trial. And, I am not able to log in.
I used the same id and password to login to 360.articulate.com and it worked. Why am I not able to sign in to articulate 360?
Hi Vijay,
It looks like you may have a few different Articulate IDs, and that's likely what's tripping you up within the Desktop App for 360. Can you connect with our Support Team and that way we can look into the specifics of your account?
Help !! I have an Articulate 360 account - changed my password 2 days ago but have not been able to log into Storyline 360 since then.
Hi Doris,
Thanks for reaching out and letting us know that you're having difficulty logging in.
Here are the common reasons you may experience an issue signing in.
Yes. This is a real problem.
I have just spent over 90 minutes trying to sign in. Resetting the password. Going around in circles registering, trying to re-register. Uninstalling. Re-downloading and installing.
My setup is vanilla win10. Really should not be having these issues.
Once again, it seems to me that an organisation goes so overboard with security that it affects legitimate users. Multiple signins required to access an application.
Hi Michael and welcome to E-Learning Heroes 😊
Thanks for chiming in and sharing that you're running into an issue signing in as well.
Here are the common reasons you may experience an issue signing in.
Hi,
my Articulate 360 trial version isnt allowing me to login. It keeps redirecting to the webpage. may i know what would be the issue.
Hi Kathir and welcome to E-Learning Heroes!
Thank you for reaching out and letting us know you're having an issue with signing in.
From your screenshot it looks like you're attempting to sign in on the Desktop app and then being redirected to the web browser.
Have you reviewed our article on common reasons you may experience an issue signing in?
If you've gone through that, I would recommend reaching out to our Support team via a case so they can investigate your issue!