Why does my video restart when I drag the video controls in storyline?

Hi

I have added a video to my storyline and added the video controls to it, so that users can move back and forward as needed.

However when I publish the file and I try to use the video controls, instead of moving back/forward the video simply restarts.

Any idea why or a proposed solution?

5 Replies
Alyssa Gomez

Hi Tony,

Thanks for reaching out here. This sounds similar to an issue other users have reported. Would you mind sharing your file with our Support Engineers here so they an take a closer look? If you decide to share your file, be sure to include your case number in this thread so I can follow along and  relay helpful info in this thread for anyone else in the community that may encounter the same problem!