94 Replies
Simon Taghioff

Hi everyone,

I wanted to share a further update regarding our plans to add support for high density displays to Storyline.

For some time now, we’ve been working on adding support for high density displays to the next version of Storyline. Once preliminary support was in place, we invited a number of you to the Storyline Beta Program to help evaluate the feature.

While we’re now broadly satisfied that the feature works as intended, reaching this point has proven far more challenging than simply flicking a switch. Storyline does an incredible amount of custom drawing behind the scenes, including rendering complex slides with multiple effects, animation etc. Consequently, we’ve encountered numerous issues along the way (sometimes limited to obscure combinations of hardware and operating system), all of which have taken considerable engineering effort to resolve.

After extensive evaluation, we’ve determined that the engineering effort and risk required to re-implement the feature in Storyline 2 as an Update is simply too great at this time. In reaching this decision, we’ve been particularly mindful of the need to prioritize this feature amongst other upcoming bug fixes and other issues that we’d like to address through the Storyline 2 Update program. We’ve also considered the availability of viable workarounds for this issue – such as changing display resolution when using Storyline, or using Storyline on a standard density display as part of a multi-monitor setup.

While this news will understandably be disappointing to those of you affected by this, I wanted to underline that we remain committed to supporting Storyline 2 customers with regular Updates. Most recently, Updates 8 and 9 (May 2016) and 10 (July 2016) resolved a number of significant issues that broad sections of our community were encountering in areas ranging from the visual quality of slide notes to issues with the way courses communicate with an LMS.

I’d be happy to provide more context around this decision or discuss further individually with anyone who’s interested. We'd also encourage you to reach out to our customer support team should you need help with any of the workarounds suggested above.

Simon Taghioff
Product Manager
Articulate

Jack Schofield

Here  are two article for everyone and Articulate developers from Microsoft about DPI scaling in W10. Display Scaling changes for the Windows 10 Anniversary Update and Display Scaling in Windows 10.  Hope this can help your developer update DPI scaling in W10.   DPI issues look to be a real issue with Win32 programs/development. But articulate is built on x86 so I'm not sure what is keeping developers form updating the program to scale properly.

Ashley Terwilliger

Thank you Jack for sharing those articles. I don't fully understand the code or elements behind the scenes in regards to the fix, but I know our team has investigated a number of options an as Simon mentioned they feel confident about the next version of Storyline and how it's displaying  on high resolution machines. We'll keep you posted here with any other changes or information - but feel free to let us know if there are other questions or concerns. 

Michelle Mace

Do we have any timeline on when this display issue will be resolved? I have a Surface Pro 4. When I adjust the display resolution down, the size of the interface is legible. However, it absolutely trashes the display of the slides within any of the Storyline files. This is getting extremely frustrating. If Storyline can't catch up to the newer systems and resolutions, I'm going to have to start looking for an alternative development tool. I love the product, but if I can't use it when traveling or even when offsite with a client, it doesn't do me much good.

Ashley Terwilliger

Hi Michelle,

No official timeline yet, but as Simon mentioned above it will be something in the next version of Storyline. We'll continue to monitor if there are improvements that can be made in Storyline 2, but as his answer above indicated it's not a fix that we'll currently be able to port back into Storyline 2. 

Kyle Buckel

Hi Leslie,

I've tried the recommended settings without luck. I can set a different screen resolution and manually adjust the size of text and apps to make Storyline 2 useable, but this isn't feasible as it interferes with the display of other programs which I need to run in the background on the same screen. I am using two screens with the secondary screen set to a lower resolution than my main screen, which helped slightly. I understand this is complex issue, so I will just keep an eye on this thread for any possible fixes in the future. 

I attached two screen grabs to show what I'm seeing using the recommended settings. The first shows the size of the text in Storyline is much smaller compared to other programs running on the same screen when running the settings recommended in Simon's post. The second shows the largest I can get Storyline to display by manipulating the resolution and display settings. Storyline is usable, but other programs are obnoxiously large. 

Gavin Thompson

Hi Michelle.  I am in exactly the same boat as you having recently purchased (the awesome) Microsoft Surface Pro 4 but now have the problem discussed in this thread.  I understand the technical complexities of this for Articulate but do not feel that they have moved quick enough to resolve it and now have an increasing customer base who can barely use their product.  I just hope the next major release sorts this out properly and is a free upgrade.  If you have come across any decent alternatives please let me know.

Michelle Mace

Hi, Gavin. Unfortunately, I don't have any brilliant solutions for you. If you have an external monitor, try plugging into that. It seems to help. I am fully in agreement with your frustration level. I love this product, but if they don't get this solved soon, I'm going to have to go to another development tool. I've heard rumors that this will be fixed in Storyline 3, but I have no solid confirmation of that. Good luck!

Ashley Terwilliger

Hi Gavin and welcome to the community! 

I know it's been an ongoing issue and I'm sorry to hear you've run into it on a new set up. I wanted to assure you that it's been an issue at the forefront of our teams work. I don't have information to share yet in regards to a release date but once we do, we'll be certain to share here. 

Ashley Terwilliger

Thanks Qian - that's the recommendation from our team to use the the different DPI setting and you'll see from this discussion that other users mention it causes a display difference with other programs, so that has proven to be the problematic element and our Product/Development team has indicated it'll be something that they can fix in the next version of Storyline. 

Ashley Terwilliger

Thanks Frank for sharing that here and I just wanted to caution any others that using that fix may cause other issues with the Storyline application or the files themselves. Although we can't support that particular set up, you're welcome to keep us posted here on how it behaves to receive support from other community users. 

Gavin Thompson

Unless Articulate takes a leaf out of Microsoft's book when they offered Windows 10 for free due to the issues in Windows 8. Articulate could provide version 3 for free for a limited time for those who already have Articulate 2 licenses. If I must now pay to upgrade then I will very seriously look at other options.

Gavin Thompson
Managing Director
Cell: 072 1420489
Skype: gavin.thompson
Email: gavin@academybox.co.za

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Jack Schofield

Your better of buy an old monitor off eBay or Craigslist best solution and way cheaper.  It so terrible that Articulate would rather push us into there new subscription model then to just up date their software.  It can be done I have posted the solution but they are a greedy company who see only profit rather providing essential updates.