Why is HELP so often helpless (and what's with Search)?

Sep 30, 2014

If there is one thing that will drive me nuts it is a help mechanism that uses terms that search can't find. "Seek," "Seeking," and "seekbar" are all referenced on http://community.articulate.com/tutorials/products/working-with-layers.aspz#properties under the heading Visibility. Articulate Search has no knowledge of any of those terms. The bold underlined text "Allow seeking" includes a link to "If the parent slide includes a seekbar." Yet that helpful link is as helpless as Search (I does suggest I might want to view "Working with Layers").

I don't know why Articulate feels the need to make up terms, but if they must, couldn't they be somewhat intuitive? And if that isn't possible, it would be very helpful if they would connect definitions to their search tool (I'm assuming these definitions are not a trade secret).

3 Replies
Ashley Terwilliger-Pollard

Hi Tomas and welcome to Heroes,

I'm sorry that you've run into difficulty with our Help/Search functionality - unfortunately it's something that our web team is aware of in terms of how the search functionality may return zero results. They're currently working on some upgrades to the ELH site, including the search functionality. In the meantime, you may want to use a site such as Articusearch.

Also, you can find all the Storyline tutorials here and the support articles here.

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