Why is Storyline 2 freezing, not advancing, in Canvas?

Jul 27, 2015

Hello,

I published a Storyline 2 file as "web," checking "Include HTML5 output" and "Use Articulate Mobile Player for iOS or Android." I uploaded the zip file to Canvas. In attaching the file in my course, I linked the file story.html to the text. When I click on the Storyline file within the course, it opens up properly, as i begin clicking Next, and advancing through the slides I receiving a loading icon from Storyline and the content for the next scene does not load. Please help! I have tried, clearing my cache, on other co-workers computers, uploading the zip as a different type of publishing and still receiving an error.

4 Replies
Christie Pollick

Hello again, Megan -- I also wanted to ask, as Canvas is an LMS, if you would be able to publish your course for LMS as described here. After publish, could you also please upload and test your published output in the SCORM Cloud? These article may be useful, as well:

How to Troubleshoot Your LMS with SCORM Cloud

Troubleshooting LMS Issues

Hope that helps, but please let us know if issues persist. 

Christie Pollick

Hi, Mitchell -- Thanks for reaching out, and while I would need to defer to your fellow community members who use Canvas to chime in here with their experiences and advice, I did want to pass along these Canvas-related discussions in case you wanted to take a look (or even reach out to participants in those posts to see if they are able to offer additional insights):

Hope that helps, or maybe it would be prudent to reach out directly to Canvas support, as well. 

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