why is there a floating X over my content in the mobile player?

Feb 01, 2018

At some point, it looks like there was a change to how html5 mobile content is displayed.  Now there is a floating "X" hovering over my content.

Has anyone else seen this?

And is there any way to control it so it doesn't block what is on the screen?

 

I am using Storyline 360 v3.12.14612.0.

7 Replies
Russell Engoran

Hi Ashley,

 

This is the link on Articulate Review.

https://360.articulate.com/review/content/5b8d8c46-f08f-4c8d-b9f5-05fd792a7253/review

 

I am viewing on an iphone 5s through the safari browser. And I just noticed another strange thing. It shows 2 play buttons on the launch page. See attached image. I will attach story separately.

Russell Engoran

Ashley,

I am also getting that floating (X) over the content area in a brand new, completely empty story.

This is the link to preview in a mobile device. https://360.articulate.com/review/content/e5b4f0fd-e61b-4d13-a599-28d7095f71e6/review

Screenshot and story file attached.
And I have already updated to Storyline 360 v3.12.14647.0.

thanks,
Russ

 

Ashley Terwilliger-Pollard

Hi Russell, 

Yes, Phil is right that exit button you're seeing is for the full screen view while looking at a course in Review on the iPhone. You won't see the same thing if you were viewing the course in your web server/LMS or Review on desktop/laptop browsers. 

Sorry for my confusion, but the screenshot with the link was exactly what I needed to confirm! 😀

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