Why isn't a question set as 'always' drawn from a question bank?

I have a series of 5 question banks, all of which have the shuffle set as 'randomly' for all questions except one. In this bank, I've tried selecting the one question I always want to be drawn as 'always', have tried locking it too and it still isn't appearing. I've also checked the question numbers and order and have spent all day trying to work out what I've missed! Can anyone help?

Many thanks.

 

Jo

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