Why won't Articulate Support accept a .JPG (but accepts a .jpg) !?!?
Jan 22, 2020
Is there a reason that Articulate Support will accept .jpg files but not .JPG files? In my opinion they are the same file type, and the support system is blocking me on the semantics of capitalization.
Has anyone else had this issue or is it just me? (see my screenshots)
It's really frustrating when I try to upload screenshots of my issues when I am creating a support case, and I'm told that they won't accept .JPG files, which is how all of my image files are saved. This is a longstanding issue I've had for many months, and I'm surprised I haven't been able to find any other discussions about it.
The way I have to work around it is by changing the file extenstion to lowercase, which is a really annoying extra step.