Window close button overriding button triggers

Jun 12, 2020


I have a package with assessment questions. The package is set so learners have 3 attempts at the assessment. We have set the package with an exit, close and retry button which generate automatic emails from our LMS - these all work if the instructions are followed by the learner.

We are finding some learners are using the window close button (top right X) and this is generating a failed 3 times message to our LMS after only one or two attempts. Is there anyway of preventing this happening? I.E. changing what happens if a user closes the window using X rather than the buttons within the learning.

2 Replies
Vincent Scoma

Hi Lesley,

Thank you for reaching out! 

How odd! This might be a snag taking place on the LMS side, as it may not be registering when the browser is closed as a "completion".  If you wanted to do some further testing, you could use SCORM Cloud to see if the same behavior continues there. 

If you can share your file with us, we are also more than happy to help with testing! You can share files in this thread here, or you're always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!

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