Hi all! I'm working with Windows 10, on a two screens, a monitor and my laptop and I can't seem to resolve the severed head issue. I've adjust my resolution to the recommended 96 dpi, and all the other available options and no luck. When building my module, the characters look fine. But, if I preview or publish the module, every character looks like they're from a horror movie. :) I've read through all the threads on the site, but I'm still stuck. Any suggestions for this Windows 10 user? Thanks!
The DPI setting should have done it - did you shut down Storyline and restart your computer after making that change? What version of Storyline are you using?
If you'd like to share a copy of the .story file I can also take a look and make sure it's not something specific to the file. Just upload it here using the "Add Attachment" button.
I'm using SL-2. Attached is a copy of the .story file. After adjusting the DPI, I did restart. Since I'm working off a laptop and a monitor, I changed the DPI on both screens. I'm stumped. Thanks for looking at the file for me.
Thanks for sharing the file. I was able to confirm that everything in your file displayed normally on my Windows 10 machine.
I don't have the same dual monitor set up as you do though - but I'm curious if you've been able to disconnect the monitor to see if that resolves the odd decapitated characters? (I'd restart after disconnecting too) Also - have you tried looking at Storyline on both monitors or just one side?
I will try disconnecting my monitors and try viewing the story on each screen separately. I haven't another laptop that I can try out, as well.
Thanks for looking at my file, Ashley. If you were able to preview and/or publish my files with out the chopped off heads, do you think it's safe to assume that if I make that course live in our LMS, it should appear normal for everyone else? That's assuming their resolution is set correctly?
Typically the severed heads appear only in edit or preview - but if you also saw them in publish, I'd expect that to carry through to what everyone would see in the published output. You could always double check by uploading to a testing LMS like SCORM Cloud. Directions here on how to test there.
8 Replies
Hi Tina,
The DPI setting should have done it - did you shut down Storyline and restart your computer after making that change? What version of Storyline are you using?
If you'd like to share a copy of the .story file I can also take a look and make sure it's not something specific to the file. Just upload it here using the "Add Attachment" button.
Hey Tina!
As much as I love horror movies, that's definitely not what we'd like to see here 😉
Another thought I had in addition to what Ashley suggested- when you adjusted your DPI settings, did you do it for both screens?
Keep us posted!
Best. Thread. Title. Ever.
I know!!!!
Has there been any update on the severed heads?
Hi Ashley!
I'm using SL-2. Attached is a copy of the .story file. After adjusting the DPI, I did restart. Since I'm working off a laptop and a monitor, I changed the DPI on both screens. I'm stumped. Thanks for looking at the file for me.
Hi Tina,
Thanks for sharing the file. I was able to confirm that everything in your file displayed normally on my Windows 10 machine.
I don't have the same dual monitor set up as you do though - but I'm curious if you've been able to disconnect the monitor to see if that resolves the odd decapitated characters? (I'd restart after disconnecting too) Also - have you tried looking at Storyline on both monitors or just one side?
I will try disconnecting my monitors and try viewing the story on each screen separately. I haven't another laptop that I can try out, as well.
Thanks for looking at my file, Ashley. If you were able to preview and/or publish my files with out the chopped off heads, do you think it's safe to assume that if I make that course live in our LMS, it should appear normal for everyone else? That's assuming their resolution is set correctly?
Typically the severed heads appear only in edit or preview - but if you also saw them in publish, I'd expect that to carry through to what everyone would see in the published output. You could always double check by uploading to a testing LMS like SCORM Cloud. Directions here on how to test there.
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