Windows 10 Edge Browser Flash Problems

This seems to be a related discussion. https://community.articulate.com/discussions/articulate-storyline/html5-output-not-playing-in-microsoft-edge

Thanks Jeffrey for linking to that other discussion. Edge wasn't a supported browser for Storyline 2. You'll see the information in our system requirements here. 

You should be able to play them in a browser such as Chrome with HTML5 or IE11 and Firefox with Flash enabled. 

According to the system requirements and this article Edge is supported for Flash.  

However, it seems that after a recent update Edge has gone the route of other browsers and gone to a "Click to run" which means that if you also publish for HMTL5 your users will never get the option to enable Flash for your Storyline projects, effectively making Edge an unusable browser (unless you don't check the HTML5 option)

Hi Erin,

Sorry for that - I was meaning for HTML5 as well, and Edge was added later for Flash so it slipped my mind. 

With Storyline 3 and Storyline 360, you can publish for HTML5 only. In Storyline 2 there is no such option so you'd need to instruct users to enable Flash in their browser, or use a supported HTML5 browser, or look to pointing directly to the HTML5 using the story_html5.html link (web only). 

In a related problem with Storyline 3, I find that I cannot print a page using JavaScript in any of the browsers including Chrome and Firefox. I am working with Articulate support but do not have a good solution.

As mentioned above, I am doing everything I can to avoid Edge but I think the issue may be Windows 10 and 11.

Hi Jeffrey,

Thanks for reaching out here and letting me know that you also got in touch with Support! I see that Victor reported this to our team to dig into as well, so I'll continue to follow along as our team investigates. 

Jumping in here with an issue with Edge as well. I've had a user try to review a course (in Review, created in 360) with Edge. Some of the triggers showing light box slides worked for her and others either kicked her out completely or sent her back to first slide of the course. As soon as she shifted to using Chrome everything worked fine.  

Hi Wendy,

It sounds like a bit of a different issue than Jeffrey had here. In his case the HTML5 output wouldn't allow the Print function to work due to some changes in how IE11/Edge Browser handle opening that new tab/window. 

Could you share your Review link with us so that we could test it as well? 

Hi Ashley,

I just sent you the link to the review.  I've also been in a different discussion on the same topic with Alyssa here 

https://community.articulate.com/discussions/articulate-storyline/html5-output-not-playing-in-microsoft-edge#reply-486461

Wendy

Hi Ashley - I tried to send the link - but need to do that privately so deleted it when I realized it was being posted in the forum for all. Can you provide an email so I can do that?

Thanks,

Wendy

Hello Wendy - If you need to work privately with our team, you may do so here.

Exactly the same for us.

Hello Renee!

Sorry to hear that you've run into a similar issue as well. I took a look and it does look like Wendy submitted a support case and she is currently working with our team. So, I do not have an update to share at this time.

Here are the additional details requested:

1) What exactly is happening when you say that the user is being kicked out of the course? 

2) Were there any error messages? If yes, please attach a screenshot for faster resolution. (You can take a screenshot by pressing ALT+Print Screen, then CTRL+V in a Word document). 

3) Is the affected user connected on an office or corporate network? If so, would it be possible for the user to try accessing the course outside their office network to see if they will receive the same issue? 

Just to update for anyone following along.

Renee reached out here as well and the information may be more helpful.

Hi, folks! I'm excited to share that Update 5 for Storyline 3 is ready–check out all the new fixes and features here! 🎁

One of the fixes addresses an issue that Ashley mentioned above where learners couldn't print slides when viewing HTML5 courses in IE11 or Edge.

Here’s where you can install and update Storyline 3. Let us know what you think!

Unfortunately, I have a problem that I reported before but is still an issue. When a results slide is moved or changed it is no longer active. I have a course where I want to have the user try again if they fail. When the user goes back to the first slide, they cannot make any choices.

Also, unless the user scores all questions correct, the score points do not show on the results slide.

See my example file attached.

Nothing I have tried so far works.

Jeffrey Riley

Sent from Mail for Windows 10

Hi Jeffrey,

Nothing was attached and it looks like you may have responded via email, which won't allow your attachments to go through.

We'd love to take a look at your .story file, as you mentioned moving the Results slide, do you mean moving it within the project? 

Sorry, I did use email. I am attaching the file. The problem at first was the quiz did not work when the participant had to try again. The quiz would not allow anyone to click choices again.

In this case, the Results slide is in the same project, but I created a new one to see if that solved the problem but it did not.

When I just tested the quiz, the results slide does not show the passing score even if you get all of the questions correct. I placed the variable for Results1.ScorePoints on each slide to see how many I was getting correct as I went along. When I complete the quiz, no matter how many answers I get right, the final score does not show on the results slide. I can retake the quiz but I can not pass it. I have marked the correct answers so you can pass or fail the quiz to test it.

I have not had time to test the other results slide issues I have had but will try to get that done this week.

Jeffrey Riley

This is a link to the issue I created about 5 months ago. https://community.articulate.com/discussions/articulate-storyline/moving-results-slide-deletes-variables-in-storyline-3

Ashley,

I solved my own problem. I tested other quizzes and realized they worked so it must be this particular course. I tried all kinds of things but ended up deleting the slides and rebuilding it. That worked but I wish I knew what the problem was.

I still need to test the other issues of moving results slide to see if the issue I had 5 months ago has been solved.

Thanks to all the things the community managers and others do for all of us.

Hi Jeffrey,

Thanks for that update, and I'm glad you were able to fix it. It's possible that one results slide had an element of corruption in it, which is why it was misbehaving for you. There are some common causes of corruption outlined here, but it's notoriously difficult to identify the true culprit. 

The other issue you ran into is something that Katie shared with our team and was identified as a possible bug in Storyline. We'll keep you posted on that when we hear an update from our team.