I was wondering if anyone was experiencing issues using Storyline 3 with Windows 10 and IE 11. We just migrated to Windows 10 and when we run Storyline 3 courses through our LMS on IE 11 our courses created in Storyline 3 have the letter "f" missing on words throughout the course that contain an "f" in addition there is awkward spacing of content and finally the course freezes up when you hit submit on drag and drop type quizzes. Now when we run the course using MS Edge web browser on Windows 10 the course works correctly. Please lest me know if anyone has experience this issue and of any solution on running the course on IE 11 with windows 10.
We are experiencing the same issue. Our course is published from SL3, html5/Flash fallback. Open Sans font used. When launched from our LMS using IE 11, first pass through the course everything looks great. However, after exiting and relaunching the course again the font is all jumbled with weird symbols and characters mixed in throughout. However, other times when I relaunch the same course the fonts looks fine. What is going on? I have researched this extensively and have seen how font issues are happening with several other people, but I am not finding a fix anywhere -- Other than publishing to Flash first, html5 as fallback. (If I do that, I'm just postponing the problem.)
Our company has purchased both Storyline 3 and Storyline 360, so we have a lot of money invested in this software. Any help would be greatly appreciated!
Hello Creative Director - Thanks for reaching out and I see that you are working with Alyssa here as well.
Thanks for testing in SCORM Cloud as well. Seems that it is working as intended there, so have you followed up with your LMS team at all?
I do not see where Carlos shared is file in a support case, so I have no update to provide on that, but you are certainly welcome to work directly with our team here as well if you need us to take a look. Not being able to replicate, makes that a bit difficult though.
We are having the same issue. I have Storyline 360 and most customers haven't had any problems but we are now up to 2 customers saying the "f" is misnaming throughout the course!
We could publish with flash/HTML5 fallback but that is a short term fix. We are using the open sans font as well. Is there another font that would be better?
It has been 2 months since my last post on this issue. Has Articulate been able to replicate this issue in IE and is there a fix coming soon for this? I am currently working with our LMS developers as well, but no luck or fix there at the moment. Currently testing to see if adding the following meta tag will help with the font issue:
To cover all the bases, I've also changed the font to Calibri throughout - font jumbling still happening. I also tried the Articulate font - still, font jumbling.
Articulate Storyline 3. Published to HTML5 only. Launching from LMS using IE11 - font jumbles, weird characters and symbols throughout. On first launch, everything is good. Subsequent launches is where the font issue is seen. Only seeing this issue with IE, all other browsers font is fine so far.
Hello Creative - We have not been able to replicate from what I can see. I had a similar sounding issue today though, so I wanted to link this thread as well and share the possible solution:
Could you have the ones experiencing an issue check the following:
In IE: Internet Options > Security > Custom Level
Scroll to the Downloads section and check if "font download" is enabled
I've tested it and so has a coworker, and so far, Segoe is working :) Thank you so much! I'm still waiting to hear back from our LMS developers to see if they have a fix as well. I'll post that as well once I hear back.
Oh no, sorry you ran into it again, Creative Director! Could you share your file, along with a screenshot of what you're seeing on your end, with our Support Team? And be sure to let us know your case number so we can follow along!
I have already shared a source file with the Support Team - case #01217949. Since it works in ScormCloud without the IE font issue, they have advised I work with our LMS to resolve the issue.
Hi Toqa. Thanks for your screenshot! It looks like you're viewing the output from your D: drive.
If you published your course for web, can you also try uploading it to a web server to see how it displays? Try Tempshare... it's quick, free and easy to use! Just include Flash in your output so that Tempshare can publish it.
I think the issue isn't with "f" specifically, but more broadly, with ligatures and some punctuation marks. I've been seeing similar things, for example "hasn’t" displays as "hasn’t", with some of the characters overlapping.
The problem appears to only occur in I.E. but it doesn't display consistently for all I.E. users.
It also isn't limited to the text displayed on screen. I'm capturing the user answers to some questions, and when a report is run, some instances of the captured question appear with the "garbled" text as well.
below examples show "garbled" text on the:
On screen text
Resume screen
Generated report from captured questions
Others have suggested changing the font. This may work, but most of the fonts I've tried seem to have the same problem. And I'm generally using common fonts (e.g. Arial).
The browser settings do have "font download" enabled.
How are you uploading the course to your LMS? I've had this jumbled font issue in IE when a course is uploaded to FTP and the LMS launches the ftp/url location. However, if I upload a zip of the published scorm course, then we don't have the font jumbling issue in IE.
Unfortunately, I don't have access to the client’s LMS. But we've seen it with a couple of different clients/different LMS systems. I believe one simply uploads the zip, whereas the other uploads via ftp.
26 Replies
Hello Carlos!
Sorry to hear that you've run into an issue with your course.
We do have a similar issue reported when using the Roboto font. Is that the font that you are using as well?
We are using the Open Sans (Body) font type.
Hmm. Thanks for the update Carlos. Would you be able to share your .story file with our team here so that we can take a look?
We are experiencing the same issue. Our course is published from SL3, html5/Flash fallback. Open Sans font used. When launched from our LMS using IE 11, first pass through the course everything looks great. However, after exiting and relaunching the course again the font is all jumbled with weird symbols and characters mixed in throughout. However, other times when I relaunch the same course the fonts looks fine. What is going on? I have researched this extensively and have seen how font issues are happening with several other people, but I am not finding a fix anywhere -- Other than publishing to Flash first, html5 as fallback. (If I do that, I'm just postponing the problem.)
Our company has purchased both Storyline 3 and Storyline 360, so we have a lot of money invested in this software. Any help would be greatly appreciated!
Hello Creative Director - Thanks for reaching out and I see that you are working with Alyssa here as well.
Thanks for testing in SCORM Cloud as well. Seems that it is working as intended there, so have you followed up with your LMS team at all?
I do not see where Carlos shared is file in a support case, so I have no update to provide on that, but you are certainly welcome to work directly with our team here as well if you need us to take a look. Not being able to replicate, makes that a bit difficult though.
We are having the same issue. I have Storyline 360 and most customers haven't had any problems but we are now up to 2 customers saying the "f" is misnaming throughout the course!
We could publish with flash/HTML5 fallback but that is a short term fix. We are using the open sans font as well. Is there another font that would be better?
Hi Niomi,
Are those customers using Internet Explorer? If so, try checking the font download options in the Internet Explorer settings.
If that doesn't work, you may have more success with the Articulate font.
Keep me posted on how it goes!
Hello,
It has been 2 months since my last post on this issue. Has Articulate been able to replicate this issue in IE and is there a fix coming soon for this? I am currently working with our LMS developers as well, but no luck or fix there at the moment. Currently testing to see if adding the following meta tag will help with the font issue:
<meta http-equiv="x-ua-compatible" content="IE=edge" />
To cover all the bases, I've also changed the font to Calibri throughout - font jumbling still happening. I also tried the Articulate font - still, font jumbling.
Articulate Storyline 3. Published to HTML5 only. Launching from LMS using IE11 - font jumbles, weird characters and symbols throughout. On first launch, everything is good. Subsequent launches is where the font issue is seen. Only seeing this issue with IE, all other browsers font is fine so far.
Try using Segoe UI.
We had the same problem and it seemed to fix the issue but of course it
doesn't leave much room for being creative.
Our fix was using Segoe UI. This seemed to correct the problem but it is very limiting.
Hello Creative - We have not been able to replicate from what I can see. I had a similar sounding issue today though, so I wanted to link this thread as well and share the possible solution:
Could you have the ones experiencing an issue check the following:
Yes, font download is already enabled in my IE11 settings.
I am going to test the Segoe UI font now, will keep you posted.
Did that work for you?
I've tested it and so has a coworker, and so far, Segoe is working :) Thank you so much! I'm still waiting to hear back from our LMS developers to see if they have a fix as well. I'll post that as well once I hear back.
I'm glad that seems to have worked. We figured it was a universal font and
that was why it works across platforms.
We tested Segoe UI again today in IE before having the client test, but unfortunately we saw the font jumble issue again.
Oh no, sorry you ran into it again, Creative Director! Could you share your file, along with a screenshot of what you're seeing on your end, with our Support Team? And be sure to let us know your case number so we can follow along!
Hi Alyssa,
I have already shared a source file with the Support Team - case #01217949. Since it works in ScormCloud without the IE font issue, they have advised I work with our LMS to resolve the issue.
Thanks for the update, Creative Director!
Hello
I have the same issue with Arabic letters, when I launched on IE. the letters get overlap.
Hi Toqa. Thanks for your screenshot! It looks like you're viewing the output from your D: drive.
If you published your course for web, can you also try uploading it to a web server to see how it displays? Try Tempshare... it's quick, free and easy to use! Just include Flash in your output so that Tempshare can publish it.
Thank you Crystal .....
actually I launched on our private LMS. And we face the same problem until in Tempshare. Please take a look on the attachment capture .
I think the issue isn't with "f" specifically, but more broadly, with ligatures and some punctuation marks. I've been seeing similar things, for example "hasn’t" displays as "hasn’t", with some of the characters overlapping.
The problem appears to only occur in I.E. but it doesn't display consistently for all I.E. users.
It also isn't limited to the text displayed on screen. I'm capturing the user answers to some questions, and when a report is run, some instances of the captured question appear with the "garbled" text as well.
below examples show "garbled" text on the:
Others have suggested changing the font. This may work, but most of the fonts I've tried seem to have the same problem. And I'm generally using common fonts (e.g. Arial).
The browser settings do have "font download" enabled.
Would love to see a solution to this.
How are you uploading the course to your LMS? I've had this jumbled font issue in IE when a course is uploaded to FTP and the LMS launches the ftp/url location. However, if I upload a zip of the published scorm course, then we don't have the font jumbling issue in IE.
Unfortunately, I don't have access to the client’s LMS. But we've seen it with a couple of different clients/different LMS systems. I believe one simply uploads the zip, whereas the other uploads via ftp.
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