I am trying to run Storyline on a Microsoft Surface Book with a dGPU graphics but the attached is the size it shows up on screen - obviously far too small to make it usable.
I had it working fine on an older laptop with no dGPU with Windows 10 but now to no avail........
Thanks for sharing the image here. It's likely that this is a high resolution monitor and Storyline needs to operate with aDPI setting of 96 as detailed here which can make things appear small. You may find that user interface elements in Articulate Storyline are small and difficult to read on high resolution monitors—generally, monitors that display more than 2,000 pixels in width. We're working to improve performance on HD monitors. In the meantime, you may need to reduce your screen resolution while working in Storyline.
Hi, Richard -- Sorry to hear you are having difficulties! Have you had a chance to review this information on Storyline DPI Support to see if you find improvement? Please let us know if that helps or if you still need additional assistance.
I also tried the suggestion to 96dpi =- it makes the whole laptop smaller on screen.......so not sure you should be advocating that solution. I also tried reducing the dpi in regedit to 96 which seemed to work but didn't change Storyline.
As I bought this razzy new laptop to do my courses on the go it would be most welcomed if this can be sorted out sooner rather that later.
Yes, changing the DPI setting will impact the entire screen resolution and may make things appear small. As I mentioned our team is aware of this, and is looking into updates but I don't have a timeframe to offer in regards to when that will be implemented. Are you working on a Mac or PC? I know that there is some information in this article about how to adjust it while working on a Mac in Parallels and there are a few other examples in the forums about VMWare as well. If you want to share a bit more information about your system and set up perhaps it's something another user has come across and they'll be able to share troubleshooting steps?
Hi, Storyline works fine on my older laptop, on my PC, on my Mac, and on my work macbook. But it doesn't work on this dGPU Microsoft Surface Book (PC), which is a shame as it was I bought it for....
Sorry Richard - still early for me and waking up. :-)
I don't have any additional settings for the Surface to share, and our only documentation in regards to working with Storyline and the Surface is here. I don't have any personal experience with this set up, so I'll defer to the community for other ideas here.
Thanks Richard for sharing that here - and I suspect that although that article details changes for Adobe, it's been able to work with the Articulate products as well? I hadn't seen indications that other programs had similar issues - so I appreciate you sharing here and I'll get this into the hands on our team as well.
I'm just getting used to it. I had a Lenovo Yoga 2 and was going to upgrade to the Yoga 3 as I really liked that but I never really used it in tablet mode as it never had a good enough touch screen in tablet mode and was relatively heavy but the Yoga 3 supposedly fixed that and had a harder hinge. I was waiting for Christmas when up popped the Surface Book. I was lucky a friend went to the States so I booked the cheapest one so he could pick it up for me. When he went to the store they hadn't got it in stock so he caused a fuss and managed to get the 256Gb dGPU version for 300 dollars cheaper. So, a kind of a bargain - of sorts.
After a month of using it (besides the palaver of the higher graphics - now fixed, thankfully) the quality of the screen is the best I have - even better than my desktop screen. The clarity of the movies is great. The sound is also the loudest I have ever had on any laptop. Another good point is that it doesn't overheat like the battery on the Yoga 2 used to when it was on your lap (something they fixed on the Yoga 3, I believe). The keyboard is excellent - the same, if not slightly better than a MAC keyboard - and with clear backlight. The clipboard (tablet part) is lighter than my Ipad 3. The pen is also very magnetic...and it does have a little magnet on the keyboard to the right which I only discovered yesterday.
Using Windows 10 takes a bit of getting used to and the Internet here in China is problematic. VPN just slows it down drastically......but I cannot blame the Book for that.
The bad things are that you cannot tell when it is charged by the light on the charger as it is always white - it doesn't even flicker (something I suppose they will correct in Book 2. The gap on the hinge is not really that inconvenient but does get small things in my bag stuck in it. The pen sometimes comes off in the bag too. I suppose there will be a Book bag best fit somewhere. The clipboard shape at 16:9 is unusual and a little disconcerting for book reading and for comics it's a bit of a pain - but both not overly so and I suppose someone will come up with a better reader soon. Incidentally does anyone know of either of these - I use ice cream reader as a book reader but it's certainly no ibook, and YAC reader (comics) doesn't have a touch scroll feature. The battery life is sucky though. Once you take the clipboard away you can watch a movie and read a few chapters of a book before you have to reattach it, nowhere near as good as they allege. I suspect on a long flight with no power adaptor on board it will be a pain but at home and work it's okay. The recognition software has to look at you exactly but once you have sussed this out you just have to sit still for a moment. It also works in the dark, so that should be a plus. The clipboard keyboard is not as good as an Ipad though - although functional. The screen doesn't always scroll well either.
In summary, I would say if you weren't too bothered about the graphics (but I suppose in your line you would be) then get the 256gb no dGPU version but if you want the graphics get the - at least - 256GB version (like mine) just to get the basics on the machine such as Windows 10 and Office and other 'hanger on' software, such as full Adobe. Then you will still have enough room for the programs you want like Storyline etc. I also use a 1TB external hard drive for my work and as a backup so space outside is not really an issue. I haven't tried the HD card reader or plugging it into the TV. Next week I will try using it at school using Reflector and see if I can walk around the classroom showing my Articulate quizzes....
But the biggest problem for most people I suspect is its price. It really is too expensive as a version 1 model. If you are not in a rush I would suggest that you wait for version 2 next year then this version will come down to the price it should have been and if you want to pay the extra you will get version 2 with these niggly problems (albeit slight) all ironed out.
Having said all that - it beats the Ipad Pro hands down as it has a full blown OS on it. Apple missed their big chance there and I see on the rumour mill that they have a patent in for an almost copy of the Book, so that must give the Apple afficiandos amongst us food for thought. I use both systems and always prefer Office over Apple software.
Buy one if money is not the problem but wait out if you can.
Thanks for the detailed feedback. I've looked at the laptop at one of the stores. I really like the build and have always been a fan of the tablet PCs in the past. I may wait a while to see what happens to the price. There were a lot of interesting laptops announced at CES this year, too.
I see this thread is 6 months old. Is there a solution yet from Articulate? I just urged my employer to invest in a Surface Book for me so that I can work on my Storyline projects when bouncing around locations. I am getting the reduced screen size as described above. Any updates?
I note that on the trial version of Articulate 360 this is not a problem now - but I still have the same problem on my Surface. So, can they retro fit to Storyline 2? I just did my yearly re-install of Windows 10 and had to go through all the rigmarole again - and even when I do I still have a problem that the shapes appear small even though the screen is bigger.
I don't feel it's a particularly good aspect that newer versions have the fix but older versions are being ignored as I certainly do not want to have to pay more money for a new product when the old one works okay on three of my laptops but not the one I really want it to work on.....
I know there have been a lot of questions about this change within Storyline 360 and if it was something that could be brought into Storyline 2 as well. The simple answer is no, but the reasoning behind it gets a bit more complex. I've shared a fair amount of information in this earlier discussion and even a page or two back in that discussion you'll see the initial disclosure of this from Simon who is one of our product managers. Once it was determined that we were not able to port the fix into Storyline 2 we tried to be upfront and transparent as possible about that and I apologize if that wasn't clearer to you. We still continue to support Storyline 2, and there will be a perpetual version of Storyline release later in 2017 which will include a lot of the new features you've seen so far in Storyline 360.
We'll keep folks posted about that update and any other additional information.
I found Dan's article (referred to by Richard Jones above) yesterday. It fixed my Adobe programs. It sort of fixed Storyline too (no longer tiny), but there are still issues with elements on my Storyline 2 slide not appearing correctly. One of the most noticeable issues is colored text boxes displaying the color in only a small area at the top left of the text box.
Maybe others will find my workaround helpful. It's not ideal, but it's tolerable.
Use the compatibility settings Richard recommended above (you can get to them by right clicking the Storyline icon on your desktop; I've checkmarked Run this program in compatibility mode for Windows 7 AND Disable display scaling on high DPI settings)
Do NOT use the manifest file for Storyline
Output Storyline to an external monitor with less resolution (1680x 1050 instead of my laptop's 3840 x 2160).
17 Replies
Hi Richard,
Thanks for sharing the image here. It's likely that this is a high resolution monitor and Storyline needs to operate with aDPI setting of 96 as detailed here which can make things appear small. You may find that user interface elements in Articulate Storyline are small and difficult to read on high resolution monitors—generally, monitors that display more than 2,000 pixels in width. We're working to improve performance on HD monitors. In the meantime, you may need to reduce your screen resolution while working in Storyline.
Hi, Richard -- Sorry to hear you are having difficulties! Have you had a chance to review this information on Storyline DPI Support to see if you find improvement? Please let us know if that helps or if you still need additional assistance.
Hi
Yes - tried DPI to 96 and smaller resolutions - still not working.
Thanks
www.dragonkingdoms.co.uk
Hi,
I also tried the suggestion to 96dpi =- it makes the whole laptop smaller on screen.......so not sure you should be advocating that solution. I also tried reducing the dpi in regedit to 96 which seemed to work but didn't change Storyline.
As I bought this razzy new laptop to do my courses on the go it would be most welcomed if this can be sorted out sooner rather that later.
Thanks again for the quick responses.
All the best,
Richard
Hi Richard,
Yes, changing the DPI setting will impact the entire screen resolution and may make things appear small. As I mentioned our team is aware of this, and is looking into updates but I don't have a timeframe to offer in regards to when that will be implemented. Are you working on a Mac or PC? I know that there is some information in this article about how to adjust it while working on a Mac in Parallels and there are a few other examples in the forums about VMWare as well. If you want to share a bit more information about your system and set up perhaps it's something another user has come across and they'll be able to share troubleshooting steps?
Hi, Storyline works fine on my older laptop, on my PC, on my Mac, and on my work macbook. But it doesn't work on this dGPU Microsoft Surface Book (PC), which is a shame as it was I bought it for....
Thanks,
Richard
Sorry Richard - still early for me and waking up. :-)
I don't have any additional settings for the Surface to share, and our only documentation in regards to working with Storyline and the Surface is here. I don't have any personal experience with this set up, so I'll defer to the community for other ideas here.
Hi All,
I found the solution here http://www.danantonielli.com/adobe-app-scaling-on-high-dpi-displays-fix/ but I had to use this MANIFEST file (attached) and go to the compatibility setting and unclick the Disable Display....it works - Phew, I can read it at last.
Regards,
Richard
Thanks Richard for sharing that here - and I suspect that although that article details changes for Adobe, it's been able to work with the Articulate products as well? I hadn't seen indications that other programs had similar issues - so I appreciate you sharing here and I'll get this into the hands on our team as well.
How do you like the Surface Book? I'm thinking of getting one. Am interested in your thoughts.
Hi Tom,
I'm just getting used to it. I had a Lenovo Yoga 2 and was going to upgrade to the Yoga 3 as I really liked that but I never really used it in tablet mode as it never had a good enough touch screen in tablet mode and was relatively heavy but the Yoga 3 supposedly fixed that and had a harder hinge. I was waiting for Christmas when up popped the Surface Book. I was lucky a friend went to the States so I booked the cheapest one so he could pick it up for me. When he went to the store they hadn't got it in stock so he caused a fuss and managed to get the 256Gb dGPU version for 300 dollars cheaper. So, a kind of a bargain - of sorts.
After a month of using it (besides the palaver of the higher graphics - now fixed, thankfully) the quality of the screen is the best I have - even better than my desktop screen. The clarity of the movies is great. The sound is also the loudest I have ever had on any laptop. Another good point is that it doesn't overheat like the battery on the Yoga 2 used to when it was on your lap (something they fixed on the Yoga 3, I believe). The keyboard is excellent - the same, if not slightly better than a MAC keyboard - and with clear backlight. The clipboard (tablet part) is lighter than my Ipad 3. The pen is also very magnetic...and it does have a little magnet on the keyboard to the right which I only discovered yesterday.
Using Windows 10 takes a bit of getting used to and the Internet here in China is problematic. VPN just slows it down drastically......but I cannot blame the Book for that.
The bad things are that you cannot tell when it is charged by the light on the charger as it is always white - it doesn't even flicker (something I suppose they will correct in Book 2. The gap on the hinge is not really that inconvenient but does get small things in my bag stuck in it. The pen sometimes comes off in the bag too. I suppose there will be a Book bag best fit somewhere. The clipboard shape at 16:9 is unusual and a little disconcerting for book reading and for comics it's a bit of a pain - but both not overly so and I suppose someone will come up with a better reader soon. Incidentally does anyone know of either of these - I use ice cream reader as a book reader but it's certainly no ibook, and YAC reader (comics) doesn't have a touch scroll feature. The battery life is sucky though. Once you take the clipboard away you can watch a movie and read a few chapters of a book before you have to reattach it, nowhere near as good as they allege. I suspect on a long flight with no power adaptor on board it will be a pain but at home and work it's okay. The recognition software has to look at you exactly but once you have sussed this out you just have to sit still for a moment. It also works in the dark, so that should be a plus. The clipboard keyboard is not as good as an Ipad though - although functional. The screen doesn't always scroll well either.
In summary, I would say if you weren't too bothered about the graphics (but I suppose in your line you would be) then get the 256gb no dGPU version but if you want the graphics get the - at least - 256GB version (like mine) just to get the basics on the machine such as Windows 10 and Office and other 'hanger on' software, such as full Adobe. Then you will still have enough room for the programs you want like Storyline etc. I also use a 1TB external hard drive for my work and as a backup so space outside is not really an issue. I haven't tried the HD card reader or plugging it into the TV. Next week I will try using it at school using Reflector and see if I can walk around the classroom showing my Articulate quizzes....
But the biggest problem for most people I suspect is its price. It really is too expensive as a version 1 model. If you are not in a rush I would suggest that you wait for version 2 next year then this version will come down to the price it should have been and if you want to pay the extra you will get version 2 with these niggly problems (albeit slight) all ironed out.
Having said all that - it beats the Ipad Pro hands down as it has a full blown OS on it. Apple missed their big chance there and I see on the rumour mill that they have a patent in for an almost copy of the Book, so that must give the Apple afficiandos amongst us food for thought. I use both systems and always prefer Office over Apple software.
Buy one if money is not the problem but wait out if you can.
All the best,
Richard
Thanks for the detailed feedback. I've looked at the laptop at one of the stores. I really like the build and have always been a fan of the tablet PCs in the past. I may wait a while to see what happens to the price. There were a lot of interesting laptops announced at CES this year, too.
I see this thread is 6 months old. Is there a solution yet from Articulate? I just urged my employer to invest in a Surface Book for me so that I can work on my Storyline projects when bouncing around locations. I am getting the reduced screen size as described above. Any updates?
Hi Steven,
Unfortunately there isn't a change in the behavior yet, but we provided an update in terms of the work our team is doing on this set up here.
Hope that helps clarify some things and we'll keep you posted with any other updates.
Hi
I note that on the trial version of Articulate 360 this is not a problem now - but I still have the same problem on my Surface. So, can they retro fit to Storyline 2? I just did my yearly re-install of Windows 10 and had to go through all the rigmarole again - and even when I do I still have a problem that the shapes appear small even though the screen is bigger.
I don't feel it's a particularly good aspect that newer versions have the fix but older versions are being ignored as I certainly do not want to have to pay more money for a new product when the old one works okay on three of my laptops but not the one I really want it to work on.....
Miffed - you betcha'
Hi Richard,
I know there have been a lot of questions about this change within Storyline 360 and if it was something that could be brought into Storyline 2 as well. The simple answer is no, but the reasoning behind it gets a bit more complex. I've shared a fair amount of information in this earlier discussion and even a page or two back in that discussion you'll see the initial disclosure of this from Simon who is one of our product managers. Once it was determined that we were not able to port the fix into Storyline 2 we tried to be upfront and transparent as possible about that and I apologize if that wasn't clearer to you. We still continue to support Storyline 2, and there will be a perpetual version of Storyline release later in 2017 which will include a lot of the new features you've seen so far in Storyline 360.
We'll keep folks posted about that update and any other additional information.
I found Dan's article (referred to by Richard Jones above) yesterday. It fixed my Adobe programs. It sort of fixed Storyline too (no longer tiny), but there are still issues with elements on my Storyline 2 slide not appearing correctly. One of the most noticeable issues is colored text boxes displaying the color in only a small area at the top left of the text box.
Maybe others will find my workaround helpful. It's not ideal, but it's tolerable.
For a relatively recent update from Articulate on the status of Storyline 2 operating on high res monitors, see this post: https://community.articulate.com/discussions/articulate-storyline/storyline-2-behavior-on-qhd-screens-is-terrible-no-scaling-please-help?page=3#reply-380587.
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