Windows 10 Problem starting SL2

Since Windows 8 the flash-player is disabled if you are in "tiles-mode".

First try to go to the "desktop Version" of Windows and start your Internet Explorer from there.

Check out, if your course is played.  

I had this problem but with SL1.

Make sure your storyline is at the last version.  This fixed the problem for us. 

In fact Flash had nothing to do with fixing the problem. 

Hi Per! Looks like you are getting some assistance here and you can find the latest information on updates to Storyline 2 here as well as the download.

Thanks giving feedback but still I am not able to start SL2!

Jan - Perhaps you misunderstood the situation - I am not able to start Storyline 2. I can't figure what you mean by "desktop version" In Windows 10 "Edge" is used as browser.

Solange - I already did remove old version of SL and upgraded it to the latest version (update 6)

I tried to start the app as myself (user) and as administrator - did not Work.

Leslie - As you can read above - I am still not able to open Storyline2 using Windows 10 and Edge.

For further information - it is Articulate Storyline which makes the failmessage "Flash Player 10 .... is requiredto run Articulate Storyline"

Hi Per,

sorry, infact I missunderstood you... I thought your learning courses could not be run.

Did you install all updates of SL2? Instead of installing all updates a fresh install with the latest full Version would be a try since you wrote "upgraded to the latest Version".

Cheers,

Jan

Thanks Jan - I already did try to remove SL2 and install a complete new version. Still not working.

But as both you and others talked about upgrade I finally tried manually uninstall of SL2 and replay.

Then in regedit, manually removed everything about Articulate and all about Storyline. Restart the PC. 

Then a complete new installation of SL2 and replay.

Now it all seems to Work Again - thank you very much to everybody for your help! :-)

Thanks for sharing the steps that you took to reach resolution Per. I've not heard others have such a daunting task with this. Glad it's working for you again.

We are getting just a blank white screen when trying to play our published storyline on Surface Pro using Edge. Help! 

Hi Karin!

Are you utilizing the latest update to Storyline 2, which is Update 7? 

You can use the Microsoft Edge browser to view Articulate Storyline 2 courses (Flash only). For a complete list of Storyline system requirements, see this article.

How is your content published?

Hi Leslie,

I will do the updates now. Do I then re-export our content after the update?

We are publishing as html for an LMS- not wanting users to have to view through the articulate mobile player. 

~Karin

Hi Leslie,

I just checked and we had already done the updates. See attached for our Storyline version. When we try to play this using Microsoft Edge on the Surface Pro we just get a white screen. We really need to resolve this asap as we are launching this MOOC globally on March 8 and it is built in Storyline. I export for LMS with the html box ticked. 

Hi Karin!

I would encourage you to share your .story file with our support team here so that we can take a look.

Ok Leslie, just submitted now. Hopefully we can get an answer on this soon. Thank you!

Thanks Karin! I see where you reached out to the team (00737610) and that Wilbert is assisting you. I will follow along as well.

Hi Karin!

I popped in to check on your case and it looks like your issue has corrected itself perhaps and you are diving into another issue with John :) 

Hi Leslie, yes the Surface Pro issue has resolved- dealing with lightbox menu glitchiness now so have cancelled the lightbox menu and reverting to a simple jump to slide for the menu now. Thanks for following up! Much appreciated.

Glad to hear it and thanks for popping in to share your update Karin.