70 Replies
Alyssa Gomez

Hi Devon!

Thanks for reaching out. Are you seeing this in Storyline 360?

If so, can you tell me a bit more about how you're viewing the content? What browser are you using? Are you seeing this on a mobile device? There are some known inconsistencies between the browsers and how they handle different animations such as the wipe animation. You can see a bit more about that here. 

Alyssa Gomez

Hi Danielle,

I found that we have documented an issue where the Wipe animation applied by paragraph does not behave as expected in HTML5. The only workarounds I can suggest for now would be to use the Flash output, or use a different animation. 

This issue is in the hands of our QA team, and we’ll be sure to post any updates here in this discussion!  You’ll receive an email notification because you are now subscribed to this post.

Alyssa Gomez

Nothing new yet, Colin. We're seeing the issue when the wipe animation is applied by paragraph in HTML5, but it works fine when it's applied as one object. Here's an example that shows the difference in the two, and we're not seeing this issue at all in Flash.

We’re still working on this bug, and I'm sorry if it's causing you headaches. We’ll definitely let you know when we know more!

Nandita Goswami

Hi Alyssa, 

Any update on this? I have also recently moved from SL2 to 360. I had applied wipe animation (without knowing that there is an issue) to most of my objects (single objects like lines and arrows) and it doesnt seem to work when I publish it. It will be a lot of rework if I have to remove those animations. :(

Nandita Goswami

Yes Storyline 2 did not have this issue. I realized, as pointed out by others, this issue does not show when I play the Flash file. It is only with the html and html5 files, and happening in both IE and Chrome. But since I am going to publish it to LMS, it will pick up the html file. In Storyline 2, there was an option to disable a file from getting published to html5 (by clearing a checkbox), which is not the case with 360.

Alyssa Gomez

Hi Nandita! It sounds like you used the wipe animation on shapes, is that correct? We're seeing that masking animations don't work in Internet Explorer or Microsoft Edge. You also mentioned that you saw the issue in Chrome, which I wouldn't expect. Could I take a closer look at your file to double check that there isn't something else going on here?

Also, Storyline 360 gives you lots of publishing format options. Check out this tutorial for steps on how to remove HTML5 from the output. 

Ali Goulet

Hey Brian!

Thanks for bringing this to our attention here. We very recently made a shift from using Flash to using HTML5 in the published for CD output in Storyline 360. The behavior you're seeing is what we describe in this article Leslie shared above.

I apologize for the confusion- I reached out to my team and we'll get that documentation updated to include the recent change in the CD output.

Thanks again for letting us know, and I'm sorry for any hangups this caused! 

j lee

I was having the same issues with wipe, wheel and split animations on objects. My company only uses IE browser so using Chrome was not an option.  If I publish in 'FLASH only', these animations work.  If I publish in any other format such as 'HTML' or 'HTML with FLASH backup', the animations don't work.