70 Replies
Jeff Glover

Wipe animations do not work on shapes when published to HTML5 and viewed on IE - a simple banner wiping in, with line of text wiping in on top simply appears.  Also, the Circle animation is non-funtional as well.  I'm sorry we "updated" to S3. This is abysmal and shows a poor QA prior to release. The greated number of companies use IE (despite its faults) so making a product that doesn't work on it is lame. 

Our company situation is similar to J Lee above. We are abandoning Flash and our 7000+ employee base primarily has access only to IE.  

I see the last STAFF post was 7 months ago.  How long before this is resolved? 

Ashley Terwilliger-Pollard

Hi Jeff,

I think you may be missing one of the pages of replies, as I last responded 21 days ago confirming the IE behavior with HTML5/masking animations, and about 3 months ago with an update on a fix we implemented for animations in HTML5 that was occurring in other browsers. 

As Brian mentioned, Adobe is ending support for Flash in 2020, so based on IE11's limited support for HTML5 it seems that may be the end of its life as well. Microsoft seems to be saying as much by continually pushing for folks to use the Edge browser. 

Although it also doesn't handle masking animations, Edge does a bit better job at handling HTML5 output as a whole. I like to use the site here HTML5test.com to compare all the different browsers and how they'll handle HTML5 output. Take a look at the latest versions of Chrome vs. Edge vs. IE11. 

I hope that helps clarify, and if you need anything else, please let me know! 

Jeff Glover

Thanks, Ashley. I did, indeed, miss the interim posts, before adding my two cents.  Sorry about that.  Unfortunately, I do not see the company I work for moving to Edge soon (too many problems already reported) and Chrome use is not favored for reasons I don't know. 

I imagine we'll have to suck it up and move to Edge in 2020. Until then, our Storyline courses will look pretty ragged.  My S3 was updated jsut this morning - the jerky slide transition has resolved, but it sounds like as long as we're favoring the departing IE, our courses will not be able to utilize some very basic features. 

Ashley Terwilliger-Pollard

No worries, Jeff! I wanted to make sure you had all the info. 

The masking animations and such won't work, but most other things in Storyline 3 should still work in IE.

Does the company already block Flash so you're using HTML5? It may help to share that site I mentioned if only to make the case to move to a browser like Edge or Chrome sooner. I often find it ironic that companies are abandoning Flash based on security issues, yet will still use a browser like Internet Explorer and sometimes even force it into Compatibility mode (which is like IE7 or 8!). Seems a bit counterintuitive. 🙃

We're also preparing for the demise of Flash, by throwing a party...ahem, I mean continually updating Articulate tools to work seamlessly in the HTML5 output, and looking towards a flash free future for authoring as well. You can read a bit more about our plans here. 

Leslie McKerchie
Ashley Terwilliger-Pollard

Hi Carolyn,

What browser are you clients viewing the Review courses in? 

As Leslie shared before your reply, there are some browsers that won't allow the wipe animations. The original issue here, where the Split, Wipe, Shape, Wheel, and Random Bars animation with Effect Options set to "by paragraph" when applied to Text appears by Paragraph only was fixed in Update 12 of Storyline 360. 

If you're only seeing some odd Wipe animation behavior in your Review courses, it would help to take a look at those! Can you include the Share link here and a copy of your .story file for us? If you'd prefer to keep it private, not to worry, our Support Team is at the ready to review your file too! 

Leanne Newman

Thank you very much for your prompt reply!

Kind regards


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Jerine Sebastian

Is the Wipe animation issue resolved? It's been discussed for 2 years now. I'm hoping there is an update. Meanwhile, even after updating my 360 last week. The wipe animation does not work on published output. If the animation is available in Storyline to be used, it should work in the published output as well. Does it really take 2 years to work on this issue.

Leslie McKerchie

Hi Jerine,

There have been a few issues discussed here, so I'm not sure which one you are running into. The original issue here, where the Split, Wipe, Shape, Wheel, and Random Bars animation with Effect Options set to "by paragraph" when applied to Text appears by Paragraph only was fixed in Update 12 of Storyline 360. 

It sounds like you're using the latest update, so the following browser limitations may be more relevant:

Storyline 360 and Storyline 3: Some HTML5 Animations and Transitions Don't Work in Internet Explorer or Microsoft Edge

Storyline 360 and Storyline 3: Some HTML5 Animations and Transitions Are Converted to Fades on Mobile Devices

Let me know if you're running into a different issue or with a different browser/environment so that we can take a look and help you out as well.

Matthew Bibby
Chris Tsui

Was this ever truly fixed or just put to the bottom of the pile by the dev team?

It is not something that Articulate can fix. 

The wipe animation in the HTML5 output relies on something called 'masking'.

Not all browsers have added support for this as shown here.