Wistia Web Objects
Nov 19, 2019
Hello,
I am having issues with my embedded Wistia web object videos since this morning's update. My videos now appear to be grainy and now have a horizontal scroll window, which was not there before. The closed captioning is very difficult to read. I cannot directly embed the videos as they have closed captioning in them done directly in Wistia and don't want to manually type and sync them in Storyline again. I haven't changed any settings in Wistia and have no idea how to fix this. Does anyone have any ideas? Thanks!
2 Replies
For anyone who is curious, I reverted my Storyline 360 back to the November 5 release and everything is working as it was before, so the issue was indeed the newest update.
Hi Bethany,
Thanks for reaching out and sharing what you are running into with your attached .story file.
I downloaded so that I could take a look and understand what you're seeing (and added a couple of additional slides for my testing).
Here is the published output using SL360 Update 34.
Which looks similar to the actual website link in your file.
I then installed Version 33 and republished and the published output shows a similar result.
How are you publishing and viewing the content? Can you share screenshots of what you are experiencing?
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