Won't publish all content after microsoft update

I installed a Microsoft update last night 04/26/2017) that required me to start Articulate Storyline by running it "as an administrator" and then reactivate it with my serial number.  Now when I try to publish any course it doesn't publish any of the audio or video content and won't launch the course. Please help!

Thank you,

Betsy

7 Replies
Ashley Terwilliger

Hi Kymberley,

Sorry to hear you've run into this too - did you check that you're publishing locally as well?

Also, are you on the latest update of Storyline 2, Update 12? Go to the  Help tab -> About Articulate Storyline to confirm. If you're not, I'd recommend updating and you'll again need to install the software with admin privileges and activate with your serial number.

Kymberley Powell

How do I ensure I'm publishing locally? Also, it was after the most recent Storyline update that it stopped publishing, not Microsoft.

Kymberley Powell

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Ashley Terwilliger

Hi Kymberly,

What version of Storyline are you using? If you click on the Help tab -> about Articulate Storyline you'll see the version and update number listed. 

Publishing locally is typically your C: drive or your desktop. Not to a network, shared drive or other folder like the L: drive. 

Also, looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it if you'd like - but there doesn't appear to be any confidential information there.

Kymberley Powell

Hello!

It appears that after I did the Storyline 2 update, it knocked out my saved C: folder. I've updated it and I'm rolling again. :)

Thanks for your patience!
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