Word 2016 Office 365 - Publishing to Word

Having same problem. Any update on this?

Hi Matthew!

Thank you for asking. Yes, Storyline 2 is supported with Microsoft Office 2016. Here are the complete system requirements.

As Ashley mentioned, be sure it's installed locally if utilizing 365.

Hello. Just installed Office 365/Word 2016 yesterday. Can't publish from Storyline 2 to Word 2016. Windows 7 machine with 16GB memory, installed locally, short file names, etc. My setup meets all system requirements. I believe there is an issue here that the engineers need to address. Is there a way we can bump this to engineers again? Or is there some other resolution or workaround?

Hi Shannon!

If you could share your .story file with our team here so that we could take a look that would be helpful.

Hi Leslie! It's not the Storyline file that is having trouble. It is ALL Storyline files on the computer running Word 2016. It is a problem with the communication between the two programs, Storyline and Word 2016. Sending a Storyline file won't help, unfortunately. Publishing to Word 2013 and lower with the same Storyline files on different computers works perfectly. I would be happy to share my screen with an engineer and demonstrate the problem, which would be the best way to see the problem if the engineers can't reproduce the issue. But they should be able to reproduce it - it looks like other users are having the same trouble, not just me. So if this isn't a big issue now, it will be as more and more users upgrade to Office 2016.

Hi Shannon

I'm running WIndows 8.1, Office 365/Word 2016 and SL2 and publishing to word has no issues for me. 

Hope you can get it sorted out soon.

Thank Wendy. Yes, it seems to be with some users but not others, but I'm seeing quite a few posts on it. So it's not just me! :-)

Hi Shannon - thanks for the additional details.

I did some searching to try to track down other users with a similar issue.

In this forum thread, Steve filed a support case and a repair was able to assist.

Outside of that, I have not really seen a report of this and/or no follow up when we reached out to the users to help support.

I do not have Office 2016 to assist in testing with you, so be sure that you are utilizing the latest update, which is Update 7. If you are, then I advise the repair above.

Outside of that, you can use the link I shared previously to reach out directly to our support team so that we can assist with the issue that you are having.

Thank you Leslie! Okay. I'll try to uninstall and reinstall SL and see if that helps. I also just opened a support ticket. Thanks so much for your quick response and help. I really appreciate it! :-)

Thanks Shannon. I do see where you reached out to our support team (00740774) and that you should be hearing from Cleo soon. I made a note that you were working here in the forums with me as well. I'll follow along in your case.

Hi Shannon! I popped in to check on your case this morning and see where Cleo sent you some things to try and hopefully that gets you back to good. I will continue to follow along :)

Looks like you are continuing to diagnose an issue Shannon and I will continue following along.

Hi Shannon! Looks like you were going to try to re-install Office per your conversation with John. I'm still following along and hope to see your case reach resolution soon.

Hi Leslie! Thanks for following along! Yes, the answer was to uninstall and reinstall Microsoft Office. The registration from Microsoft's servers got screwed up the first time and although I had straightened it out with the Microsoft's tech support, apparently a reinstall was necessary to reset the way Storyline interacted with Word. Hope this helps others. Thanks for your support!

Thanks for the update Shannon! Glad that you are back to good. Good luck with the rest of your project.

Well I have been following this thread as of today and I did all suggestions including the one from this URL https://www.articulate.com/support/storyline-2/unexpected-or-erratic-behavior-in-articulate-storyline-2  and I can't figure out a solution.

I have also uninstalled and reinstalled MS Office and it still did not fix it - I have uploaded 2 files that I have which both worked when with the same MS Office but I was running it on Windows 7 with no issues.

This is frustrating at this point.

Wendy

I tried this and this did not make any difference.

Hi Wendy!

Can you share what Windows version it's not working on and what error message you are receiving?

Hi Wendy!

Looks like you are responding to the forums, but I can see based on this response that you have opened a case with our support team as well. So, all of the information needed was not in one location and I apologize for any confusion. I will add your notes from this thread into your support case so that we have some consistency in communication.

For what it's worth, my problem was resolved by repairing my Office installation.

I am glad it worked for you but not for me the three times I have reintalled and the one time I repaired 

So the results of this issue was resolved by myself.

I bought a new laptop from Acer and they pre-installed an application called WPS Office which is also a word processing application. I guess when Storyline 2 was trying to send the file to Word for whatever reason this other application was interfering with that process. Once I uninstalled WPS Office the problem was fixed.

Thanks to all that replied and for Articulate support for their continued support.