Word Doc won't publish in Articulate Storyline 2 Jun 16, 2017 By Wanda Jenkins Hello, I am trying to publish the word version of this Storyline 2 file and everytime I publish it it says it has been done but no file appears. Any suggestions as to why it won't publish? Wanda Northstar_Supervisor_ZenDesk_Training_-_Errors_Training.story
Crystal Horn Staff over 6 years ago06/16/17 at 7:57 pm (UTC) Hi there, Wanda! Is there any chance that your project was translated to/from another language on your end? Another reason might be if your course includes slide notes and you're using Word 2010 or later with custom File Block Settings. I was able to do a quick publish for you; I've attached the .doc. Let me know if that's helpful! Bluestem_s_Northstar_Supervisor_ZenDesk_Training_-_Helpful_Hints___Common_Errors.doc
Wanda Jenkins Author over 6 years ago06/19/17 at 6:24 pm (UTC) Nope, the course was not translated. I tried the word suggestion too and no luck. Maybe I need to install an upgrade? Wanda
Crystal Horn Staff over 6 years ago06/19/17 at 8:54 pm (UTC) Hi Wanda. Let's check your Storyline 2 version. We are currently on update 12, so you can download that here if you haven't updated recently. If updating Storyline and republishing for Word doesn't do the trick, let's get you into a support case. Our engineers can work with you directly to see why that document is not fleshing out!
Wanda Jenkins Author over 6 years ago06/20/17 at 3:27 pm (UTC) Nope didn't work. I will try the support case. Wanda
Leslie McKerchie Staff over 6 years ago06/20/17 at 4:35 pm (UTC) Awesome Wanda. I see where you reached out to our team (01090710) and you should be hearing from someone soon.
5 Replies
Hi there, Wanda! Is there any chance that your project was translated to/from another language on your end?
Another reason might be if your course includes slide notes and you're using Word 2010 or later with custom File Block Settings.
I was able to do a quick publish for you; I've attached the .doc.
Let me know if that's helpful!
Nope, the course was not translated. I tried the word suggestion too and no luck. Maybe I need to install an upgrade?
Wanda
Hi Wanda. Let's check your Storyline 2 version.
We are currently on update 12, so you can download that here if you haven't updated recently.
If updating Storyline and republishing for Word doesn't do the trick, let's get you into a support case.
Our engineers can work with you directly to see why that document is not fleshing out!
Nope didn't work. I will try the support case.
Wanda
Awesome Wanda. I see where you reached out to our team (01090710) and you should be hearing from someone soon.
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