Wrong Storyline recording slide displayed

Nov 19, 2013

I have had "numerous" experiences where I record and save in "try it" mode to create a simulation exercise.  I will then see the home page of my recording displayed throughout.  I have learned that if I hide the screen cast on the timeline, the real slide iamge will appear, but it does not always work.  I then have to go back and complete another recording of the image I want and then insert it in my scene.

I have even tried clicking randomly during a recording just to make sure a picture is captured before I move on --- and then go back and delete the slides not needed.  This also does not always work. 

Seems like such a time waster and I just cannot figure out why this continues to occur for me.

I would appreciate your thougths on this one.  Thank you!

Terra

10 Replies
Ashley Terwilliger-Pollard

Hi Terra and welcome to Heroes! 

I'm not sure I'm following what is happening with your screen recording - you've recorded a screen, and then it covers an image on a slide within Storyline that you'd like to show through? When inserting a screen recording in Step by Step mode, if the Screen recording size is the same as the Story size, it'll take up the entire slide and cover any of the background graphics.  Within View mode, you'd be able to resize it as it would be inserted as one single video, where the step by step mode inserts each steps as an individual item.

If you're looking to just add one particular screenshot, I'd suggest reviewing this tutorial.   For more information on how to edit a screenshot after you've inserted it, please review this tutorial. 

Char Larkin

Dear Ashley,

I was not clear with my problem.  Let me explain it more clearly:

- I am trying to create a simulation in PeopleSoft.  Therfore, I have to record several steps for the learner by clicking in different locations on the PoepleSoft site ---- Example, showing them how to run a manager report. 

- There is a homepage to PeopleSoft that contains several hyperlinks  for the user to navigate to where they want to go.

- When I record, I always start with the homepage showing the learner how to log on etc.

- However, when I save my recording that main homepage continues to show thorughout my recording.  It is weird. 

- If I look to the left panel that shows the slides saved, I can see the correct slide that should be displayed, but the slide showing in front of me is that PeopleSoft Homepage. 

- We did figure out that if we hide the "screen cast" in the timeline, the real slide will appear.  However, this does not seem to be efficient and it tells me that something is wrong. 

I want to find a way to record without seeing the PeopleSoft Home Page shown thorughout --- does htis help?

Thanks very much,

Terra

Ashley Terwilliger-Pollard

Hi Terra,

Thanks for the additional information! I haven't used Peoplesoft before, but I've recorded other websites previously and successfully navigated around them and had all that captured. Have you tried recording another site to see if this is happening with all your Storyline recordings, or if it's something specific to how Peoplesoft transmits the pages?  Also, what browser are you recording in? I'd suggest not Google Chrome, as is communicates very little information to the Windows Accessibility API, which is how Storyline collects information about your screen recording. You may also find that some steps or captions have been omitted from your screen recording if recording in Google Chrome. 

Ashley Terwilliger-Pollard

Hi Terra,

Thanks for confirming that you're not using Google Chrome. I'd also be curious if you're able to successfully record other sites, not just PeopleSoft. If you're not able to record other websites that'll let us know it's something with Storyline and I'd suggest starting with a repair.  If it only seems to be isolated to how PeopleSoft allows the recording, and capturing the home page every time, it's not something I'll be able to test for you as I don't have access to it, but if you think it's something our Support team should be aware of, please feel free to connect with them here. 

Char Larkin

I am contracting right now and this PeopleSoft project has enabled me to use Storyline for the first time.  I haven't had the opportunity to work w/ other websites, but let me try to do so.

One thing about the PeopleSoft Home Page is that it is full of hyperlinks (for users to select when navigating) --- I am just wondering if the hyperlinks are interfering.  I will try this with another website to see if I experience the same. 

I did try to find out if others on the forum had experienced similar problems, but could not really locate the same issue. 

Thank you again, and I will try to get some troubleshooting time in this week.

Terra

Ashley Terwilliger-Pollard

Hi Moritz,

This thread is a bit older - so if you could share a bit more information that'll help us troubleshoot your issue:

Please let us know if you have checked into those items and any other additional information you could share about the behavior or set up. 

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