xliff translation files

Having an issue with xliff translation files. had a course translated into 9 languages 7 imported perfectly but 2 will not import and we get an error message (see attachment).I have ran diagnostics which came back fine. The translation company have also ran diagnostics and say the files are fine. Any help appreciated.

4 Replies
Ashley Terwilliger

Hi Kenny,

Thanks for sharing the screenshot here - that's the error that folks tend to see if Storyline is crashing. Does your Storyline shut down after seeing that? If it's only with these two language files, I'd start by confirming that your .story file and your XLIFF files adhere to the guidelines here to help prevent file corruption and other odd behavior. 

Next, if you're still stuck with these two files, can you share a copy of them with our Support Engineers? They'll take a look at those in addition to your .story file to see if they can spot something too. 

kenny seivwright


I am sending you a link (separate email) to an ftp site where I have uploaded a master English storyline file along with a French, Spanish and Norwegian xlf files.
The Norwegian file is there as it worked fine, it’s the Spanish and French that won’t import.

Any help appreciated.

Kind regards Kenny

Kenny Seivwright
Graphic Services Supervisor
Direct: +44 (0)1224 628016

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Katie (Gokhshteyn) Riggio

Really appreciate you sharing those XLIFF files with us, Kenny! 

I've attached them to your support case with my teammate, Eloisa. She'll be in touch with her findings shortly after carefully testing each one; I'll also follow along and share updates here once we get to the root!

P.S. Looks like you may have replied via email which included your contact information. No worries, as this Peek video will show you how to edit it out!